Umar Farooq Email & Phone Number

I conducted comprehensive analyses to understand diverse business needs across the regions I managed. By identifying technology solutions that addressed these needs, I contributed to Wavetec's mission of transforming customer service areas and enhancing user experiencesI led the design, development, and implementation of tailored software and hardware solutions. My efforts ensured that these solutions were not only compatible with existing systems but also met the specific requirements of our clients in Pakistan, Africa, the US, and EuropeCollaborating closely with stakeholders, I effectively bridged the gap between IT and business, ensuring that technology solutions aligned perfectly with business goals. My role involved constant engagement with clients to refine requirements and deliver solutions that exceeded expectationsThrough detailed analysis and reporting, I recommended strategic improvements that significantly enhanced operational efficiency and customer satisfaction

Karāchi, Sindh, Pakistan

Karāchi, Sindh, Pakistan

Performed the dev-ops function by testing all products that is released by the QA department andensured a bug free releaseProvided technical assistance regarding software and hardware installations and troubleshootingnetworkingAssisted the Project Manager and the Sales Head during sales meetings and preparing the technicaldocumentation and project planInstalled, configured and managed client server operating systems to meet business needsAdministered client databases and managed its capacity and performance

Karāchi, Sindh, Pakistan

Used the Salesforce CRM for interactions which provided a 360 view of the customer's history. This included the record of all the tickets the customer had filed and transactions. It also recorded the details of inquiry, complaints, and comments, as well as the actions taken

Karachi, Pakistan

The only vertically integrated power utility in Pakistan that manages all three key stages, generation, transmission and distribution. It supplies power to Pakistan,s largest city and economic hub, Karachi.I worked as an Engineering Internee at one of K-Electric's power plant, SGTPS (Site Gas Turbine Power Station). It is a combined cycle power station, which generates about 100 MW by gas engines and a steam turbine. I got the opportunity learn about the layout of the organization, layout of the power plant. plant policies and procedures. I learned about the HSEQ, equipment descriptions, equipment operation, problems troubleshooting, equipment maintenance, performance and condition monitoring and planning and material management. In addition to this, I had some tasks to do in the instrumentation lab on a daily basis routine. I worked on the master calibrators for temperature and pressure there. I also got the opportunity to help with the ongoing TP1000 project, which comprised of replacing the whole GIS system.

Master Of Science - Ms, Data Science

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering

Specialization stream: Laser and Optoelectronics

Gce Alevel, Science

Gce Olevel, Science