Umar Farooq Email & Phone Number

Greater Toronto Area, Canada

Responsible for managing operations & and maintenance plans safely and in alignment with client goals. Develop and implement innovative programs, processes, and procedures that reduce short- and long-term operating costs and increase productivity by working closely with the team and the clientEstablish and maintain a safety-first culture by promoting and driving safe work practices timely training, and best practices as well as delivering rewards and recognitions to promote safe behavior.Always focused on client satisfaction with the delivery of Facility Management services and provided a lead role in monitoring and increasing customer satisfaction

Toronto, Ontario, Canada

Managed operations & security, training and customer relations Responsible to manage team to complete daily, weakly & monthly targets with motivated team players Technically competent with a high level of proficiency in computer including standard business software Effectively utilize CCTV and Electronic Article Surveillance (EAS) systems Exceptional time management skills with the ability to prioritize tasks on a daily and weekly basis Responsible to take care customer property Regularly contacted existing customers, approached new clients for business growth Check physical security of facilities to prevent and deter theft/fraudulent activity Effectively resolved customer issues and complaints according to company policies and procedures Responsible for budgeting, forecasting and sales promotions Conducted market surveys and prepared customer feedback reports with suggestions on how to increase customer loyalty

Toronto, Ontario, Canada

Worked as a Site Manager in SICK KIDS FOUNDATION and DUFFERIN SHOPPING MALL managed all related matters of security and customer services Responsible to conduct floor walks and support the stores by conducting tests and providing feedback regarding all aspects Responsible to ensure that the Facility’s Safety and Emergency Procedures are followed in response to Fire Alarms and other Site Emergencies. Managed detain and interview persons apprehended for shoplifting in accordance with local laws and company procedures. Complete investigative case packages and statements regarding all internal/external theft and fraud for local police agencies Excellent judgment, common sense and decision-making ability, especially when required to take charge and direct others in emergencies or other incidents. Access Control for the facility/area Represent the Dufferin mall in a professional manner throughout all court-related procedures Ability to effectively utilize CCTV and Electronic Article Surveillance (EAS) systems Conduct surveillance when required Partner with store management to drive LP issues Responsible for observing and monitoring assigned patients as per site requirements.

Master Of Business Administration - Mba, Marketing, 3.5 Gpa

Master Of Business Administration (M.B.A.), Business, Management, Marketing, And Related Support Services, 3.5 Gpa

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Master Of Business Administration - Mba, Marketing/Marketing Management, General