I want to share my experience, the total years of experience I have is 5 years in the Industry Like Foodpanda Inda, SZS Pvt Tech Ltd, and Google India Information Pvt Ltd. I was a part of the Customer Service Team (Operations).My Roles and Responsibilities:-* Taking ownership and responsibility of the customer on priority.* Understanding the Client's Issue or Problem.* Acknowledge the Client and Provide a solution as per the issue.* Knowledge of the Products and Services of the Company.* Following the SOP and Quality guidelines as per the team's alignment.After this, I was Promoted to a Subject Matter Expert and also acted as a Client of (Contact Centers), I was involved in Operation work activity to help Vendor locations when they faced any issues or problems related to the process. Apart from this, I was also specified in the Operation tasks that were assigned to me.
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Senior ExecutiveKashmir BoxNew Delhi, Dl, In -
Strategic Sourcing SpecialistSbi Card Oct 2024 - PresentGurugram, Haryana, India -
Sourcing LeadSbi Card Jan 2024 - Oct 2024Gurugram, Haryana, IndiaVerify the identity of clients through the collection and analysis of various documents such as IDs, passports, utility bills, and other forms of identification.- Conduct due diligence on new and existing clients to assess risk levels. This includes checking clients against sanction lists, PEP (Politically Exposed Pers on) lists, and other watchlists.- Manage the onboarding KYC process for vendors, ensuring all documents meet compliance requirements.- Oversee the verification and analysis of vendor documentation to ensure alignment with internal policies.- Position titled MIS Executive, with core responsibilities focused on KYC analysis and document verification.- Prepare and submit Suspicious Activity Reports (SARs) to regulatory bodies and internal stakeholders. Ensure that all reports are accurate, detailed, and submitted within required time frames.- Following legal protocols for the collection, preservation, and documentation of evidence. -
Vendor ManagementGoogle Aug 2021 - May 2023India -
Subject Matter ExpertSimsim Sep 2019 - May 2023Gurgaon, India -
Senior AnalystFoodpanda India Jul 2017 - Jan 2019Gurgaon, Haryana, IndiaChat process
Umar Farooq Education Details
Frequently Asked Questions about Umar Farooq
What company does Umar Farooq work for?
Umar Farooq works for Kashmir Box
What is Umar Farooq's role at the current company?
Umar Farooq's current role is Senior Executive.
What schools did Umar Farooq attend?
Umar Farooq attended Lovely Professional University.
Who are Umar Farooq's colleagues?
Umar Farooq's colleagues are Ramesh Koul, Mustafa M Hassan, Ishfaq Khan, Umer Babu, Nida Amin, Hina Wani, Akash Yadav Yadav.
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Umar Farooq
Srinagar -
Umar Farooq
🏴🇹🇷🇬🇧🇮🇳Forex, Commodities & Cryptocurrency Trader 💷E-Commerce Specialist & Strategist (Specialisation In Product Hunting & Analyst)Norwich -
umar farooq
Software Engineer @ Razorpay | Golang | Java | Springboot | Flowable Bpmn | FintechSaharanpur1kuliza.com -
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