Umar Farooqi Email & Phone Number

Isamabad

•• Appointed as Customer Support Senior Consultant 3G NPM for CMPAK HQ team.• Managing RF NPM (Network Performance Management) project for Zong 3G Network at National level.• Responsible for successful RF NPM project delivery in all Huawei regions, which includes:o Maintenance and monitoring performance of Zong RF network in all three technologies.o Achievement of timely evaluated targets for KPIs and field drive test results.o Customer complaint resolution (comprehensive… Show more •• Appointed as Customer Support Senior Consultant 3G NPM for CMPAK HQ team.• Managing RF NPM (Network Performance Management) project for Zong 3G Network at National level.• Responsible for successful RF NPM project delivery in all Huawei regions, which includes:o Maintenance and monitoring performance of Zong RF network in all three technologies.o Achievement of timely evaluated targets for KPIs and field drive test results.o Customer complaint resolution (comprehensive analysis through NASTAR).• Collaboration and follow-ups with other departments and operator departments for problem solving and troubleshooting.• Responsible for managing and guiding regional RF teams to achieve RF targets and customer satisfaction.• RFP, Contract preparation and evaluation • Develop Technical Specifications for Network.• Provide recommendations for Network and technological upgrade.• Feasibility analysis and reporting for new trial implementation.• Nationwide Daily Monitoring Major KPIs.• Responsible for KPI management (KPI definition, implementation and analysis).• Nationwide Network Utilization Analysis and recommendation for capacity enhancement.• Nationwide Network Parametric audit and recommendations for improvement.• VIP KPI monitoring and Call analysis through NASTAR.• Coordination with regional teams for network level activities.• Implementing Network level Trial Features and benchmarking.• KPI Benchmark analysis, Cluster Optimization, Neighbor Planning and traffic stat analysis.• Coordinating with teams for seamless and quick execution Network Testing activities.• Neighbor Implementation, RF Troubleshooting, KPI Reporting.• Responsible for reducing congestion and drops, improving the Handover & CSSR in the designated area. • Network Health Check analysis, KPI Daily Dashboard Monitoring.• Call Quality Testing (CQT) for Hot Spot Locations (OMO Benchmarking).• Cluster Optimization, analysis and reporting. Show less

Islāmābād, Pakistan

Islāmābād, Pakistan

Rawalpindi

• Extensive Control on Operational KPI’s.• LTE Drive Test Analysis and Cluster Optimization.• EVDO Rollout and KPI Monitoring.• Managing the compliance of Key Performance Indicators of voice and data network, such as: CSSR, CDR , HOSR, RLP Throughput etc. • Monitoring the optimization activities of vendors (Huawei & ZTE)• Periodic and Issue Based Spectrum Analysis for external and internal interference • Coordinate with vendors in order to complete project in Time and… Show more • Extensive Control on Operational KPI’s.• LTE Drive Test Analysis and Cluster Optimization.• EVDO Rollout and KPI Monitoring.• Managing the compliance of Key Performance Indicators of voice and data network, such as: CSSR, CDR , HOSR, RLP Throughput etc. • Monitoring the optimization activities of vendors (Huawei & ZTE)• Periodic and Issue Based Spectrum Analysis for external and internal interference • Coordinate with vendors in order to complete project in Time and meet quality standards.• Traffic Stats Analysis• Drive Testing, Log file analysis and recommendations.• Network BSS parameter update/ audit• Ensuring proper device supply chain management (Data and voice).• Coordinate with Sales and Planning Teams for further enhancement.• Provide recommendation for new site Installation. • Deal with different alarms and give recommendation to TI engineers for rectification.• Deal with Corporate Customer QOS Complaints.• Implement Trials / features for QoS assurance. Show less

• Worked in different capacities such as BSC Engineer & RF Team lead (Zong, Telenor and PTCL)• Project Business Case evaluation• Preparing presentations for project updates for higher management.• Lead RF Teams to carry out Drive Testing using multiple tools.• Develop and implement project plans (USF and EVDO swap projects)• Management of resources in a way that secures efficiency as well as meeting committed timelines • Coordinate with operator in order to ensure… Show more • Worked in different capacities such as BSC Engineer & RF Team lead (Zong, Telenor and PTCL)• Project Business Case evaluation• Preparing presentations for project updates for higher management.• Lead RF Teams to carry out Drive Testing using multiple tools.• Develop and implement project plans (USF and EVDO swap projects)• Management of resources in a way that secures efficiency as well as meeting committed timelines • Coordinate with operator in order to ensure Quality of Service.• Conducting PAT of Sites and held responsibility of Approvals.• Held responsibility for PAC approvals.• Performed Area profiling and technical Site Surveys and recommended for further enhancement.• Worked in OMC as BSS Engineer• Complete analysis of all Major KPI’s• Site Configuration and Alarm rectification• Status reporting, issue escalation and Customer complaint handling. Show less

Master Of Philosophy (M.Phil.), Project Management

Be Telecommunication, Telecommunication