Automobile

Worked as a Team Leader(Service) Handle front office meet customer and solve their issues regarding his vehicles with complete satisfaction.Giving help to Service Advisers ,coordinate with floor area and update to the customer his vehicle status.

worked as a DCRC Manager (CRM) with Narain Ford from March 2015 to May 2018 and is involved in service co-ordination activities of dealership and other back office activities.Good communication skills with positive attitude and the ability to find solutions.Well organized individual with creativity to do things in a positive manner.Ability to manage / Co-ordinate in the office and among st various departments of the Organization Ability to manage / Co-ordinate in the office and among st various departments of the Organization.

Responsible all documents related to claims and Warranty Responsible for TSB(Technical Service Bulletin) and DCB(Dealer Confidential Bulletin) to share with all technicians and front office staff members on daily basisResponsible for SST’s (Service Special Tools)Monitor the warranty, Free Service pending claims and submit monthly report to the Service Manager and co-ordinate with Ford India Ltd warranty team for immediate payments.Develop, implement and conduct office staff and office volunteers training meetings as neededArrange Morning meeting with Technicians & Service Advisor

Prepares repair orders (RO) Prepares estimates by costing materials and labor Insurance claim paper formalities Claim intimation Update to the customer for claim related work of his vehicle and delivered the car with complete satisfaction

Ascertains automotive problems and services by listening to customer's description of symptoms, clarifying description of problems; conducting inspections; checking vehicle maintenance records; examining service schedules.Develops estimates by costing materials, supplies, and labor.Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.Provide customers the maintenance menu, tips and techniques on maintaining their vehicles.In case of additional repairs inform the customers promptly. Deliver repaired vehicles to customers on time.

Making the Insurance Renewal calls to enquire about the experience of customers.Handling all complaints regarding customers and co-ordination with various departments for ensuring customer satisfaction.Coordinating in the service process by handling the enquiry management and between the Service Team.Coordination in the Vehicle Delivery Process and preparing documents relating to the Vehicle Service.