Being in the compliance operation team for more than 2 years having work on Busines Delivery Process at Accenture Technology Solutions and several SME company including Digital Marketingin Panglima Aces Sdn BhdPrevious role Bussines Delivery Process· Analyze, evaluate and coordinate client service requests for the acquisition of Infrastructure and Desktop hardware, software, wireless, ergonomic hardware and related data communications equipment.· Provide support to CMHC clients at National Office and regional offices in obtaining IT Products and Services while providing analytical and administrative support throughout the lifecycle of a Service Request.· Monitor and reconcile orders, invoices and credits to ensure the correctness and audit ability of the purchases.· Obtain quotations from suppliers· Analyzes contractual specifications, delivery and payment options.· Generates and maintains commitments and directs all relevant costs to the appropriate operating budgets while processing vendor invoices.· Responds to all client inquiries in a timely fashionPrevious role Digital Marketing- Identify trends, plan, strategize and execute all digital marketing platforms, including email marketing, social media marketing, affiliates program, content marketing, SEO/SEM and display advertising campaigns. - Create original, creative, attractive content & design to maintain effective marketing campaigns/ onlineadvertisement and social media networks. - Work with E-comm Team, Marketing Team and Merchandising Team to ensure accurate and on-timeimplementation of marketing campaign. - Manage an organization's website and maintain it, keeping best practices in mind - Track the website traffic flow and analyze performance metrics - Regular update all digital platforms with latest information e.g. new promotions, products, launchings & activities - Optimize marketing campaigns to increase brand awarenessand preference, generate quality lead and improve sales based on insights, and assess against ROIs and KPIs. - Analyze and update weekly report on digital marketing performancePrevious role as Digital Marketing cum Ecommerce-Manage my own store by using Shopify. Marketing my product using Facebook Ads and Instagram. Using dropshipping from China to USA for market and shipping my product
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Business Process DeliveryAccenture Jan 2022 - May 2024Puchong, Selangor, MalaysiaCustomer Service Delivery professionals includes the management of customer interactions to increase customer satisfaction and improve service quality.As a member of the BPO-Asset Management team , you will communicate with internal and on-site IT service providers who are responsible in the development, maintenance, creation and delivery of Information technology projects of Products and Services. This position is an exceptional opportunity for results-driven and team player to join an organization where you are valued and respected, recognized for your contributions and that is committed to providing a work environment where you are inspired to make a difference.YOUR KEY RESPONSIBILITIES as a Support Associate will involve:· Analyze, evaluate and coordinate client service requests for the acquisition of Infrastructure and Desktop hardware, software, wireless, ergonomic hardware and related data communications equipment.· Provide support to CMHC clients at National Office and regional offices in obtaining IT Products and Services while providing analytical and administrative support throughout the lifecycle of a Service Request.· Monitor and reconcile orders, invoices and credits to ensure the correctness and audit ability of the purchases.· Obtain quotations from suppliers· Analyzes contractual specifications, delivery and payment options.· Generates and maintains commitments and directs all relevant costs to the appropriate operating budgets while processing vendor invoices.· Responds to all client inquiries in a timely fashion -
Digital Marketing ExecutivePanglima Aces Sdn Bhd Sep 2020 - Dec 2021Ampang, Federal Territory Of Kuala Lumpur, Malaysia- Identify trends, plan, strategize and execute all digital marketing platforms, including email marketing, social media marketing, affiliates program, content marketing, SEO/SEM and display advertising campaigns. - Create original, creative, attractive content & design to maintain effective marketing campaigns/ onlineadvertisement and social media networks. - Work with E-comm Team, Marketing Team and Merchandising Team to ensure accurate and on-timeimplementation of marketing campaign. - Manage an organization's website and maintain it, keeping best practices in mind - Track the website traffic flow and analyze performance metrics - Regular update all digital platforms with latest information e.g. new promotions, products, launchings & activities - Optimize marketing campaigns to increase brand awarenessand preference, generate quality lead and improve sales based on insights, and assess against ROIs and KPIs. - Analyze and update weekly report on digital marketing performance
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Digital Marketing Cum EcommerceSelf-Employed Jan 2019 - Mar 2020Rawang, Selangor, MalaysiaManage my own store by using Shopify. Marketing my product using Facebook Ads and Instagram. Using dropshipping from China to USA for market and shipping my product
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InternshipIsaham Apr 2019 - Aug 2019Generating and analyzing reports, portfolio management, financial reporting, taking notes during meetings, preparing statements, entering data, and assisting with audits. -
Assistant Manager99 Speedmart Jan 2016 - Aug 2016Rawang, Selangor, Malaysia- Documented files events daily to report the activity of the shop. - Calculate the daily sale every sale and bank in to the bank and have to report to Area Manager.- Document in file everytime the 99 Speedmart lorry bring stock in the shop. - Organize the stock in the shop. - Become the cashier
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Real Estate AgentChester Realty Sep 2015 - Dec 2015Malaysia -
ReceptionistHotel Sahara Jul 2015 - Aug 2015Rawang, Selangor, MalaysiaHandle a variety of administrative support tasks, including answering phones, receiving visitors, preparing meeting and training rooms, sorting and distributing mail, and making travel plans.
Umar Farouk Education Details
Frequently Asked Questions about Umar Farouk
What is Umar Farouk's role at the current company?
Umar Farouk's current role is Business Process Delivery at Accenture.
What schools did Umar Farouk attend?
Umar Farouk attended International Islamic University Malaysia (Iium), International Islamic University Malaysia, Infrastructure University Kuala Lumpur (Iukl).
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Umar Farouk
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