Business Process Delivery
Customer Service Delivery professionals includes the management of customer interactions to increase customer satisfaction and improve service quality.As a member of the BPO-Asset Management team , you will communicate with internal and on-site IT service providers who are responsible in the development, maintenance, creation and delivery of Information technology projects of Products and Services. This position is an exceptional opportunity for results-driven and team player to join an organization where you are valued and respected, recognized for your contributions and that is committed to providing a work environment where you are inspired to make a difference.YOUR KEY RESPONSIBILITIES as a Support Associate will involve:· Analyze, evaluate and coordinate client service requests for the acquisition of Infrastructure and Desktop hardware, software, wireless, ergonomic hardware and related data communications equipment.· Provide support to CMHC clients at National Office and regional offices in obtaining IT Products and Services while providing analytical and administrative support throughout the lifecycle of a Service Request.· Monitor and reconcile orders, invoices and credits to ensure the correctness and audit ability of the purchases.· Obtain quotations from suppliers· Analyzes contractual specifications, delivery and payment options.· Generates and maintains commitments and directs all relevant costs to the appropriate operating budgets while processing vendor invoices.· Responds to all client inquiries in a timely fashion