Umar Hasan Email & Phone Number

New Delhi, Dl, In

United Arab Emirates

Manage and track the training department budget, optimizing costs for effective training delivery (ensuring the utilization of only 70% of the allocated budget).• Deliver comprehensive training programs in various settings, efficiently allocating team resources.• Implement individualized training paths for staff development, addressing skill gaps and fostering career growth.• Develop and execute a performance improvement training plan for all PIP staff, resulting in an average enhancement of 70% in the performance of identified staff.• Ensure the highest standards of client interaction and product presentation through regular in-center exercises.• Conduct 2 connect meetings with Centre Managers every quarter to address challenges and align training initiatives with business goals

India

Designed and delivered training programs for ongoing, new-hire, and re-training needs, aligning them with stakeholder requirements.• Allocated resources and managed logistics for training programs to ensure seamless execution.• Collaborated with cross-functional teams to identify areas for improvement in center operations, leading to an average enhancement of 65% in-store performance.• Initiated and led CRM initiatives at the center level, enhancing customer engagement and satisfaction.• Analyzed sales results and proposed corrective action plans to boost performance and achieve targets, resulting in an average 40% boost.

India

• Spearheaded skill gap analysis to identify areas for performance improvement.• Implemented targeted training interventions based on the analysis results.• Aligned new product training with stakeholders to ensure seamless integration and successful product launches.• Developed and executed training calendars, ensuring 100% participation.• Ensured effective learning outcomes through well-organized training program

Gurgaon, India

• Conduct Training Need Analysis for Content Development• Liosining with Stakeholders to bridge Identified skills Gaps• Support in 100% Training Calendar Rollout for all planned Training• Deliver Behavioral & Soft Skills sessions to the targeted audience• Effective execution of the evaluation framework to measure the impact of training

New Delhi Area, India

• Conduct Sales, Service & Process Training for Sales Team• Conduct TNA/ TNI and take stakeholder VOC for content development• Responsible for training requirements of all the portfolios managed• Ensure Standard Operating Procedure is adhered to for every business.• To mentor/ coach and counsel trainers and develop their skills.• To co-ordinate with other support functions operation & quality on process requirements• Conduct product training programs to the designated learning groups • Assist in the development of product training curriculum and evaluation frameworks as and when required.• Record and maintain all the details of training delivery • Capture and report the user feedback for each training session.• Effective execution of evaluation framework to measure the impact of training and plan the re-orientation sessions in order to fill the identified gaps.• Assist sales teams and Tech team with the feedback on the interfaces and their challenges.• Conduct hands on training on the tech interfaces used in e-commerce• Drive in stores adoption of the Tech Interfaces

Saudi Arabia

• Handle Training Delivery and Coordination of 42 Retail Stores.• Design and implement Retail training strategy, plans & calendar according to time-lines.• Create overall learning strategy and training delivery strategy with a clear impact on creating and enhancing organizational capabilities.• Control both qualitative and quantitative outcomes of retail training. Report these evaluations on a monthly basis.• Develop training plans for the Retail Store level.• Analyze situations and synthesize information to come to creative and workable solutions • Initiate and drive Employee Engagement initiatives

New Delhi Area, India

• Managing Regular Internal and External Client Interaction along with regular performance/non performance reviews with the Process Owners.• Motivating team to achieve desired Quality, Production targets and arrange for training, Re-training and cross training, as and when required• Assessing, Tracking, Creating and Delivering Teams progress• Responsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement.

Gurgaon, India

• Conduct class room session on Soft Skills• Conduct call monitoring based on soft skills parameters• Provide feedback to client and managers about training and development programs on a quarterly basis • Ensuring that all product updates reach the agents in specified time frame• Conducting refresher training sessions for floor agents • Perform Language Enhancement by Floor Coaching.• Conducting functional pre-assessment for all resources short-listed by HR function.• Facilitate Training Need Analysis.