As the branch head of customer service unit, I led the foundation for delivering exceptional experiences, driving business growth and achieving bank's mission and visionImplemented strategies includes:Open accounts timely and accuratelyResolve customer issues effectivelyBuild a high-performing teamConsistently exceeded customer satisfaction targets, contributing to business expansion and revenue growth.

As a Fund Transfer Officer, I am responsive for managing the branch's general ledgers, initiating and disbursing facilities, and conducting intra and interbank transfers. While, as Cash Officer, I oversaw all cash transactions in the branch, ensuring accurate and error-free teller transactions.