It Infrastructure Analyst
Colombo, Western Province, Sri Lanka
During my tenure at HCLTech, I was responsible for the administration and reliability of backup systems, ensuring all backups were scheduled and retention policies were met. Representing the IT team in high-level client and leadership meetings, I communicated complex technical concepts clearly, enhancing stakeholder understanding. I generated weekly and monthly storage reports, analyzed data trends, and presented findings to senior management.I meticulously documented server backup details, maintaining accurate and up-to-date records. Troubleshooting and resolving backup failures required a deep understanding of the systems and quick problem-solving skills to ensure minimal downtime and data loss.One of my key projects involved managing backup and storage systems for Toyota Financial Services. This high-pressure environment required zero tolerance for errors. My responsibilities increased significantly within the first three months, including independent shifts and handling high-priority calls with clients and team leads. This role provided extensive experience with various software platforms, enhancing my technical proficiency and ability to perform under pressure.My experience at HCLTech developed my skills in project management, technical analysis, and client communication. I am proud of my contributions and the growth I experienced, and I am eager to apply these skills to new challenges in the future.