Umar Khaliq Email & Phone Number

Birmingham, Gb

- Carrying out Discovery calls with prospective clients, to understand their business structure and pain points; with the aim to alleviate said business problems through acquisition of our Performance Management Software - Clear Review.- Providing high-level, bespoke demonstrations of the software to prospective clients using their own organisational objectives to demonstrate effective utilisation of the software. - Demonstrating functionality and UI of the software, as well as training clients via conference calls with multiple stakeholders (HR, Finance, Directors, MD’s, IT)- Updating internal CRMs to allow account managers to conduct follow ups and the business to track sales opportunities post-demonstration.

- 1st and 2nd line software support- providing technical software solutions to customers (front end and back end)- Building customer data in-house and performing subsequent testing on customer data through investigation to achieve a resolution to a problem/bug with the software’s.- Performing extensive UAT prior to deployment of new software updates.- Working knowledge of basic SQL including running simple queries via SSMS, backing up and restoring databases, and understanding SQL tables. - Providing meaningful First responses and triaging out work effectively based on competency to ensure successful case management. - Adhering to strict SLA’s based on priority- Maintaining CRM system with correct information - Mentoring junior and senior members of the team to spread product knowledge and increase personal development through training sessions. - Knowledge based content creation (in-house and customer facing) - Competent in software installations and configuration, applying patches and updates. - Vast experience of successfully handling customer escalations that have reached director level

The Mailbox

Birmingham, United Kingdom

Coventry, United Kingdom

- Gained extensive knowledge of project management techniques- Learned about the implementation of management principles- Thorough understanding of organisational structure and systems- Working towards a diploma in leadership stage 3 with the Chartered Management Institute- Gained extensive teamwork skills through intensive group projects over 3 years.

Sheldon, Birmingham

- Worked within a large team to solves customer problems with their Individual Savings Accounts- Processed ISAs- Undertook Anti Money-Laundering training- Developed sharp attention to detail skills- Handled various legal paperwork and customer data- Carried out constant background security checks- Became a trainer to new employees

Birmingham, United Kingdom

- Dealt with Customer queries on products- Carried out large payment transactions- Helped develop company website alongside developer- Ground floor staff, stocking and display product testing

Master Of Science (Msc), International Business, Distinction

Business Management (Ba) 2.1 With Honours

Activities and Societies: Became a Member of the Chartered Management Institute (CMI)

A-Levels, Business, Economics, Ict

Gcse'S

Activities and Societies: Part of Youth football team