I Act as a trusted advisor, providing guidance and support throughout the customer lifecycle. I ensure customer satisfaction and retention by proactively addressing their needs and concerns. Work closely with sales, Support, and product teams to deliver a seamless customer experience.Team Training, Collaboration, Transition, Revenue Growth, Retention, and Performance Evaluation are as core responsibilities.

Talent Planning and Strategy:Collaborate with hiring managers and business leaders to understand current and future talent needs.Develop and implement effective talent acquisition strategies aligned with the overall organizational goals.Sourcing and Attraction:Utilize various sourcing methods to identify and attract potential candidates, including job boards, social media, networking, and industry events.Create compelling job descriptions and marketing materials to attract top talent.Candidate Screening:Review resumes and applications to shortlist qualified candidates.Conduct initial interviews to assess candidate suitability and alignment with the organization's culture.Interview Coordination:Coordinate and schedule interviews between candidates and hiring managers.Provide necessary information to candidates about the interview process and company culture.Selection and Offer Management:Assist in the evaluation and selection of candidates.Negotiate job offers and manage the offer process, ensuring a positive candidate experience.Onboarding Support:Collaborate with HR and other relevant departments to ensure a smooth onboarding process for new hires.Provide information and support to new employees during their initial integration into the organization.Talent Pipeline Management:Build and maintain a talent pipeline for current and future staffing needs.Keep abreast of industry trends and best practices to enhance recruitment strategies.Data and Reporting:Track and analyze recruitment metrics to evaluate the effectiveness of talent acquisition strategies.Provide regular reports to management on the status of open positions and recruitment progress.Employer Branding:Contribute to the development and enhancement of the employer brand.Promote the organization as an employer of choice through various channels.

Worked on both Inbound and outbound • Outbound sales for Mortgage campaigns. • Answered and made daily calls from and to customers in a high-volume call center regarding service problems, product order progress, and other concerns (Star Track Car Tracking Project)

Started as a Customer Sales Representative on Outbound Projects. Worked as Team Lead on TELUS Australia and Startek Canada Projects.