Umar Kigozi Email & Phone Number

Plot 24A Hannington Road,P.O.Box 4722 Kampala

- Normal working on all escalated queries from front office...- Escalation and Follow up on all network queries.- Follow up on distribution queries...- Verification of all registered customers numbers from K2 Data centreand update in BSCS- Continuous identification of areas of work process improvements.- Service follow up call backs and verification calls,- Performing in-depth trouble shooting on all systems used in callcentre in case of failure and co ordinate… Show more - Normal working on all escalated queries from front office...- Escalation and Follow up on all network queries.- Follow up on distribution queries...- Verification of all registered customers numbers from K2 Data centreand update in BSCS- Continuous identification of areas of work process improvements.- Service follow up call backs and verification calls,- Performing in-depth trouble shooting on all systems used in callcentre in case of failure and co ordinate with the technical team forthose that may need their intervention.- Identification of training needs of the front office team.- customer satisfaction surveys Show less

Plot 24A Hannington Road P.O Box 4722 Kampala

- Normal working on all escalated queries from front office...- Escalation and Follow up on all network queries.- Follow up on distribution queries...- Verification of all registered customers numbers from K2 Data centre and update in BSCS.- Continuous identification of areas of work process improvements.- Service follow up call backs and verification calls,- Performing in-depth trouble shooting on all systems used in call centre in case of failure and co… Show more - Normal working on all escalated queries from front office...- Escalation and Follow up on all network queries.- Follow up on distribution queries...- Verification of all registered customers numbers from K2 Data centre and update in BSCS.- Continuous identification of areas of work process improvements.- Service follow up call backs and verification calls,- Performing in-depth trouble shooting on all systems used in call centre in case of failure and co ordinate with the technical team for those that may need their intervention- Identification of training needs of the front office team- Customer satisfaction surveys Show less

Bugolobi

-Data entrant-Resolving queries related to Mobile money-Trouble shooting all Internet related queries-Managing customer service follow ups

Bachelor Of International Business Adminstration, Business Administration, Management And Operations

Activities and Societies: CSR

Education record