Umar Mukthiyar Email & Phone Number

Managing call centre solution.• Hands-on products: Interdialog Contact center suite, Audio codes Media gateway, SQL server 2005,MYSQL server and Windows server 2003,2008,2012,Vmware,cloud.• Service delivery and Service support for Interdialog Contact Center suite (InterdialogCCS)and Corporate Internet Telephony/Managed VOIP customers.• InterdialogCCS is an user end IP based or centralized hosted Contact Center Solution. This includes: Predictive dialing,progressive,preview,ACD, IVR, Call Recording, and Reports.• Maintaining & troubleshooting of asterisk servers, end-points and route plans.• Asterisk SIP servers and dialer management.• Call tracing and analysis using ethereal and wire shark.• Call routing for inbound and outbound calling.• Protocols: SIP, H.323, ISDN, SS7 (Basic) and RTP & CODECS: G.711, G.729• IVR designing and troubleshooting.• Customer Audio codecs configuration and call testing.• Domestic customers AUDIO CODE media gateway management, trouble shooting and coordination with customers PRI vendor.• Remotely checking client’s site windows database servers,asterisk server(Linux) Making it suitable for our platform.• CRM modification and changes has to be done asper customer requirements.• We have our standard product based CRM and user level(customized CRM)PHP,.NET,crm also.• We provide the GSM gateway based product solution(Matrix,Panasonic)• BPX based our product local intercom solution(Panasonic partner) • Abandened calls alert(missed call) is one our product unique solution.• Leading unique CTI soft solution product in call center area.• We integrate to client end based CRM(SAP).• We are deliver and support our product leading call center's across in the world.• We migrate the database and NDNC&DNC based data scrubbing also managed.• Digium Certified asterisk integration partner

Listed skills include Microsoft Sql Server, Linux, Sql, Windows Server, and 18 others.