Hafiz Muhammad Umar Email & Phone Number

Lahore, Punjab, Pakistan

•Managed and Supported METRO Business Applications (MMS, Mshop, MCRM, MDW, MCFM, Capillary)•Communicated effectively with local and global colleagues for problem-solving and technical solutions.•Trained and offered level 2 support of business applications to local users.•Acted as the first POC of any database-related issue in the organization.•Translated country-specific requirements into existing applications, facilitating seamless integration and alignment with METRO systems.•Developed custom reports and objects in MicroStrategy, providing actionable insights for decision-making while also maintaining vigilant oversight of data validation at both the front-end (MSI) and back-end (TD, GCP, and Oracle ERP)•Led the development and management of the Franchise BI tool and Data Warehouse, supporting Franchise Business.•Conducting monthly and yearly closing processes for different applications, ensuring data accuracy for strategic analysis•Initiated process improvements to streamline operations, enhancing overall organizational efficiency

Lahore, Punjab, Pakistan

• Developed and maintained project plans and schedules, staying current with the latest technology and industry best practices.• Collaborated with key stakeholders to define and drive product release plans.• Conceptualized and executed a complete POS system for Franchise, implementing new features and protocols aligned with business needs.• Ensure standards and requirements are met through conducting UAT and QA checks.• Integrated multiple systems via APIs to secure Metro Data with a cloud-based Data Warehouse, designing an automated reporting framework for management and MIS.• Initiated the development of the franchise website www.freshlypk.com from scratch, collaborating with Metro Global Digital Team.• Represent franchise project in Digitalization both locally and in corporate CFT.

Lahore, Pakistan

• Conceptualized and implemented new systems, specifications, and functionalities in Franchise (CUBEX Retail Implementation)• Conducted UAT/Ab testing for new technical features, ensuring seamless integration with various Metro systems.• Developed and supervised the technical infrastructure for new and existing franchises.• Trained internal and external stakeholders on system developments, serving as a point of contact for system-related matters.• Troubleshot technical queries and managed SLA and vendor Management.• Led business intelligence and ad-hoc reporting initiatives, handling local and corporate financial reporting for the Franchise department.• Prepared franchise P&L, and undertook budgeting and forecasting projects

Lahore, Punjab, Pakistan

-Responsible for building multiple games and apps-Developed multiple ad packages-Handling ANR’s and crashes in apps

-Build more than 30 games for Android and IOS both