Umar Naeem Email & Phone Number

Islāmābād, Pakistan

Currently working as a Senior Testing Engineer at Global Message Services (GMS Pakistan).Test and Monitor SMS traffic delivery routes.Implement strategies and scenarios for SMS and Flash/Robo-Call Stress testing to find and block A2P grey channels for local and International MNO Traffic.Identifying and preventing local on/off-net as well as international traffic gray route leakage.Create and improve the testing techniques and methods used by the Managed Services and Analytics team.Analyze SMS traffic patterns and user behavior using data mining, accumulation, and consolidation techniques.Implement proactive procedures to recognize and stop spam/fraud campaigns and developed efficient blocking techniques.Hands-on experience of different testing techniques including TelQ testing tool, Hub testing with automated Linux Scripts and manual testing.Escalation of detected Grey routes to MNO's & Aggregators on immediate basis for effective blocking.Prepare brief reports with insightful comments and recommendations based on analytical findings from testing results.Coordination with other teams and key stakeholder to identify traffic drops for better understanding of situation, troubleshooting and resolution.Handling stress testing request's from A2P Sales channels and implementation of test plans.

Islāmābād, Pakistan

Joined Huawei (Ufone Project) in May 2020 and looked after MS Operations and Project Implementation for VAS Nodes.Operations & Maintenance:Job task includes level 2 & 3 supports to customer for RBT O&M.Complaints analysis and resolution of RBT, RRBT and Callshine related issues.Working on Huawei platforms including FusionSphere Openstack, NFV Data Center, GaussDBs, File Server's, CTI servers, Call DB’s, Promotion platform, UAPs, Cloud storages and Digital View.Provide Onsite and Remote Support to Customer for Technical Issues.Responsible for Fault Diagnosis, KPI Monitoring & Optimization.Perform system upgrades and changes in VAS nodes as request by customer and on recommendation of GTAC. Perform daily, monthly and quarterly Health checks to maintain hardware for running smooth operations.Provide answers to customer queries.Handling service requests assigned by Customer keeping in view the SLA & contract management.Provide RCA to customer for system KPI degradation using the correlation of KPIs to historic Alarms and performance counters.Coordinate with GTAC/R&D teams on critical issues and get the resolution of issues and close it at customer with in SLA.Project Deployment:Have been a part of Project Deployment for Cloud based RBT.Over looked Installation, commissioning, configurations of New VRBT. In depth Reliability testing, NFR and ATP Test cases for Customer UATs.

Islamabad Gpo, Federal Capial &Ajk, Pakistan

Worked as a Project Engineer on ZONG CMPak IT-VAS nodes.Responsible for level 2 & 3 operations and maintenance of CMPak nodes including USSD, IN, Call Collect, VPMN, VMS, MCA and MMSC.Familiar with Telecommunication & IT protocols such as TCP/IP, Diameter (DCC), SOAP, SMPP, MM7 and SS7 (including SCCP, TCAP, MAP and CAMEL phases 1 to 4), SCTP (SIGTRAN).Adequate experience of working on USSD & VPMN Expansion Projects.Revamping old equipment for new expansion projects.Implementation, Integration, hardware delivery and Installation of new projects.Support in Network deployment and upgrades. Verification of ATP's.Participating and overseeing dismantling projects for old hardware equipment.Identification, troubleshooting and correction of network problems to meet predefined KPIs.Responsible for Configuration and Up-gradation of VAS nodes.Resolving critical hardware and software issues on ZXIN10 SCP’s, IMP’s, SMP’s, CDR’s and SIP Proxy servers on priority basis for smooth network operations.USSD Short Codes & Menu definition.Hands on with Wireshark and Mtrace advance testing tool.Take signaling traces and analyzing the trace.Installation of security patches on Windows based environment.Hands on with Linux/Unix/Windows server based systems.

Islamabad

Interpreting customer requirements and develop innovative solutions utilizing GNSS (Global Navigation Satellite System).Experience with high precision GNSS algorithm design and positioning techniques including Precise Point Positioning (PPP), Real-Time Kinematics (RTK), Static, and Post-Processed Kinematics (PPK).Working knowledge of GNSS Augmentation systems and Applications.Performance assessment and experimentation of GNSS hardware.GNSS data processing on open source and proprietary platforms such as RTKlib, gLAB, CGO, Leica Geo office, and OPUS.Knowledge of computer systems and how they interact with external hardware such as sensors, GNSS, INS, and other peripherals.Familiarity with algorithm design and operations in MATLAB, C++, and Linux.Acting as a bridge between principal and client. Writing technical proposals and business plans for new projects.Technical consultancy on GNSS/GIS based projects, identifying Hardware/Software specifications for tenders and RFQs.Troubleshooting equipment issues and provided training, presentations, and demonstrations to corporate clients.Asset & Inventory management.

Islamabad, Pakistan

Monitoring of IPTV/OTT Level-2 Alarms.Administering discrete operations on multiple servers using the SecureCRT/ Xshell.Hardware health check of VAS PLATFORM on weekly basis.Up-gradation and installation of latest plugins.Reporting of IPTV/OTT KPIs and service impacting issues.Operating and maintaining SLCS Management system for Content Delivery Network (CDN).

Islamabad, Pakistan

To remain up to date across all social platforms, writing, posting, and monitoring social media activity.Initiate, plan and implement SEO activities.Monitoring and updating the website. Suggesting changes and improvements for on-site optimization.Establishing strong backlinks and off-site optimization, to help improve SERP ranking of the website.Keywords research for strategic placement within the website for on-site optimization SEO.Establishing, maintaining, and updating database for Email and mobile marketing.Content writing and directory submission.

Islamabad, Pakistan

Job responsibilities included dealing with Customer Services, Client Building, Product Marketing, Target Sales and Administration.Logging the complaint in appropriate head for timely resolution / rectification of problem within committed time period.Provide accurate information about packages, promotions and services offered by the company to the customers.Actively listen the query of customers and provide accurate information about his query.

Islamabad, Pakistan

worked as an Internee in National Institute of Electronics for ‘08’ weeks. I was appointed in the Integrated Circuit Design, ICDC lab. My job responsibilities were to design algorithms for CMOS (Complementary metal–oxide–semiconductor) based IC’s using Pyxis Custom IC Design Platform and to perform various troubleshooting and issue resolving tasks.

Master Of Science - Ms, Global Navigation Satellite Systems (Gnss), 3.80/4.00

Activities and Societies: Member of GNSS Research groupThe Masters of Science in Global Navigation Satellite Systems (MS GNSS).

Bachelor Of Science - Bs, Electrical, Electronics And Communications Engineering, B-

Activities and Societies: Participation in Project Design Competition 2013 Participation in Inter Department/Inter Campus Competitions.