+ Insight knowledge and hands-on of IaaS, PaaS, and SaaS in the Cloud space.+ Understanding of cloud computing technologies, business drivers, and emerging computing trends.+ Experience with AWS cloud platform. (VPC, Subnets, SG, EC2, EBS, S3, cloud formation, EKS, EFS, RDS etc)+ Experience with Microsoft Azure cloud platform. (VM, Virtual Network, Resource groups, DBs, Active Directory etc)+ Regularly developing and updating the documentation and manuals on confluence boards… Show more + Insight knowledge and hands-on of IaaS, PaaS, and SaaS in the Cloud space.+ Understanding of cloud computing technologies, business drivers, and emerging computing trends.+ Experience with AWS cloud platform. (VPC, Subnets, SG, EC2, EBS, S3, cloud formation, EKS, EFS, RDS etc)+ Experience with Microsoft Azure cloud platform. (VM, Virtual Network, Resource groups, DBs, Active Directory etc)+ Regularly developing and updating the documentation and manuals on confluence boards for Installation, configuration, SOPs and good practices.+ Experience to design medium and enterprise solutions for migration to Cloud platforms.+ Understanding and basic knowledge of Cloud automation tools (cloud formation).+ Experience of Deployment and maintenance of Applications with requirements of High Availability, Fault tolerance and Cluster enabled mode.+ Installation/configuration of Tomcat, Weblogic, Containers, Kubernetes, Alfresco cms & Liferay for Multi-tiers applications.+ Hands on implementation/configurations of security on application and server layer (IIS, SSL certificates, TLS v1.2, encryption tools etc.)+ Deployment of multi-tiers application as per customized requirements for different environments - Staging, DEV, QA, UAT & Production. Show less

Generate/Open new tickets against reported queries from customers and define priority level to meet service level agreement (SLA).• Correspond with customer over mail to seek more details against reported issues, execute same steps in order to replicate reported issues in-house• Seek assistance of relevant teams to resolve high priority tickets, and get code fixes in form of POC / Patches• Correspond with Customer over email, Live Chat and Voice over IP• Conduct Web Meeting -… Show more Generate/Open new tickets against reported queries from customers and define priority level to meet service level agreement (SLA).• Correspond with customer over mail to seek more details against reported issues, execute same steps in order to replicate reported issues in-house• Seek assistance of relevant teams to resolve high priority tickets, and get code fixes in form of POC / Patches• Correspond with Customer over email, Live Chat and Voice over IP• Conduct Web Meeting - either related to installation of Product or look for more details against reported problem, or to ensure all deployed resources were placed according to define workflow• Maintain all correspondence details and relevant resources like screenshots etc against opened tickets and updated its most recent status (in-progress, customer pending, etc) on support portal for easy access of other team members• Maintain Weekly report of Opened, On-going or Closed tickets for review of department progress and analysis of frequent concerns for future actions• Maintain Knowledge base against common reported issue and their possible solutions to save time for efficient outcomes.• Teach rookie fellows and setup evaluation session to check Product knowledge of resources prior involving them into first level support.• Grasp complete knowledge and understanding of workflows against sign off projects deployed/developed by Professional Services for continuing manage services and customer support• Create Problem or Maintenance logs for Dev teams on portals (JIRA) to incorporate fixes, features, enhancements in upcoming builds/ Product versions. Show less

Worked as a software developer.• Using Asp.Net (Microsoft Visual Studio 2010) at front end.• Using JQuery for client side programming.• Microsoft SQL Server 2008 at back end.