Umar Noory Email & Phone Number

Jakarta Metropolitan Area

Greater Jakarta Area, Indonesia

1. monitor of incoming calls, average handling time, and ensure of information provided in accordance with what the customer wants.2. monitor the prosess of reservation start from prosess booking until issue of ticket number.3. coordinate with technical team if found the problem on the portal as not the exit route, the price difference between the price of the airline with the portal, can not make the payment process with a certain method.4. provide advice of motivation and material issue operation through briefing to staff member about how handling someone problem and prosess and give update information of new program like term and condition.5. provide frontline support or supervising to frontline and backend ticketing staff 6. Provide Briefing and Training of knowledge related to the update of airline new regulation the process.7. Serching information as well as performing competitor portal comparison in terms of service or quality.8. UAT PROCESS RESERVATION FROM ROUTE SELECTION, PROCESS OF ENTERING PASSENGER DATA, ELECTION PAYMENT UNTIL WITH HER OUT NUMBER OF TICKETS.8. UAT and testing of the process new program start from reservation book order, entering data passenger, choose of route and sector, choose of payment metode until issued of the ticket number 9. Meeting with all division manager and supervisor to give shared and solution every problem in customer.

Gajah Mada Jakarta Pusat

Build call centerPrepair room for operation Prepair tools of access like application,headset,hardphonePrepair people development like traing dllPrepair comunication to customer that pelni have new call center

Pt. Indosat Pusat

Prepair product launching to customerPrepair naration in all channel can be good distributed to customer

Daan Mogot Jakarta

LeaderMaintain 10 agent call centerReport quality service staffMonitoring quality service staffMaintain quality serviceMaintain diciplineBriefing new product and reminder productMakesure solid teamSupervisorReport report quality service leader to managerAnalisa problem quality member of leaderAnalosa need improveMaintain service levelHandling booming case to thirt party

Daan Mogot Jakarta

Receive call inquiry, request,complaint and disputeCreate reportHandling problem solving cuatomer