Hello! I'm Umar, a Senior Quality Analyst at LTIMindtree.A detail-oriented Quality Analyst with around 2+ years of experience in analyzing and improving quality control processes. Skilled in conducting audits, implementing quality management systems, and facilitating training programs. Adept at identifying process gaps and recommending solutions to improve quality and productivity.My approach to problem-solving relies heavily on tangible elements like data. I strongly believe that analyzing data is pivotal in addressing customer pain points effectively.Additionally, my expertise in data analytics tool like Excel and SQL has been instrumental in analyzing the data to identify trends and develop metrics to measure quality performanceI'm committed to making a real impact while keeping the customer's journey at heart of every solution.