Sales Manager
Current- Develop customer service procedures, policies and standards abreast with latest market trends.- Develop and implement customer feedback reporting system and ensure reporting and findings on monthly basis.- Coordinate with managers to discuss possible improvements to customer service.- Act as crucial team member for customer service team. - Keep accurate records of customer feedback, discussions or correspondence with customers.- Visit difficult customers to provide one-to-one service as and when required.- Conduct customer service trainings for staff.