Umar Rashid Email & Phone Number

With 5 years of experience as a Major Incident Manager at Accenture and Stefanini, I've successfully overseen teams of field service incident engineers to promptly resolve service disruptions within specified timeframes. I've conducted team meetings to ensure the accuracy and quality of engineers' tasks. Leveraging tools like Zendesk, Service Now, Cherwell, Microsoft Office, and CRM, I've effectively managed and sustained fiber optic broadband networks. My collaboration with network engineering, project management, contractors, and other departments has ensured the integrity of the network. Additionally, I hold certifications in ITIL V4, CCNA, and expertise in cloud solution architecture.