Umar Raza Email & Phone Number

Networkwide

Responsible for the delivery of world class service in London Underground stations including ensuring the availability of ticketing facilities for customers and passengers operated machines.Responsible for the smooth operation of the station, managing access and the programme of station security checks to ensure the reliability of assets and services to our customers.Identify and resolve faults locally wherever possible.Respond to and and manage operational incidents in… Show more Responsible for the delivery of world class service in London Underground stations including ensuring the availability of ticketing facilities for customers and passengers operated machines.Responsible for the smooth operation of the station, managing access and the programme of station security checks to ensure the reliability of assets and services to our customers.Identify and resolve faults locally wherever possible.Respond to and and manage operational incidents in line with London Underground's rules and procedures to ensure the safety of customers and to be able to restore services as quickly as possible to customers.Ensured to understand London Underground's customer service targets and goals. Ability to explain these to others and drive their achievement through the performance of others.Demonstrated a great understanding of the station environment and needs of the customers to know where they are best-place to deliver the best standard of service and react to customer needs.Demonstrated the immense ability to understand and apply emergency safety procedures to protect the well-being of self, colleagues and customers.Developed a greater understanding of required performance measures and how personal performance contributes to the organisation as a whole, as well as provide coaching and support to the colleagues.Regularly demonstrated the assurance and competence, as appropriate to the location, including licences for safety critical activities such as lifts, escalators and station security.Always lead from front by managing various major events as a Team Leader. This involved communicating and delegating staff positions, implementing crowd and station control to ensure the continual movement and safety of all LU customers, allocation of staff meal breaks and briefing and debriefing of the days achievement and outcomes. Show less

London, United Kingdom

In my role as retail manager for a world-class brand my responsibility was to direct and lead superior retail strategies and execute store operation functions to deliver financial growth and sustained brand quality.Key responsibilities included;Maximising sales and profitability for retail outlets.Coach and support the store management teams to improve their commercial knowledge, providing vision and direction.Identify commercial opportunities and make… Show more In my role as retail manager for a world-class brand my responsibility was to direct and lead superior retail strategies and execute store operation functions to deliver financial growth and sustained brand quality.Key responsibilities included;Maximising sales and profitability for retail outlets.Coach and support the store management teams to improve their commercial knowledge, providing vision and direction.Identify commercial opportunities and make recommendations to deliver growth, contributing to the retail strategy.Use knowledge of market place, competition and customers to make improvements to business performance.Managed to build upon a culture of exceptional service and driving team performance.Delegate and drive commercial performance through store management.Managed to build strong relationships across Head office and sales teams to influence brand decisions and initiatives.Anticipate and manage potential challenge in an objective wayStrong commercial and people management skills.Brand insight, driven and fun to work with.Perceived as an ambassador, with a genuine brand affinity.Managing team of 13, extremely passionate about the brand, within 3 months of taking charge as a manager delivered exceptional results by consistent coaching, motivating and training the staff. Remarkable leadership ability enabled me to be nominated as one of the best managers. Responsible for marketing the brand, training, enhance the earning potential of the stores and present the true image of Levi's to our valuable customers. Show less

Preston, United Kingdom

•Undertook various responsibilities to curtail liquidation. •Dealt with engineers on site and authorised cost for further work required. •Handled all complaints and enquiries about home emergency repair and policy coverage. •Gained detailed technical knowledge of all HomeServe products. •Built and maintained strong relations with valuable customers and engineers on site, despite being under enormous time pressure.•Worked efficiently as a team leader, reducing liquidation… Show more •Undertook various responsibilities to curtail liquidation. •Dealt with engineers on site and authorised cost for further work required. •Handled all complaints and enquiries about home emergency repair and policy coverage. •Gained detailed technical knowledge of all HomeServe products. •Built and maintained strong relations with valuable customers and engineers on site, despite being under enormous time pressure.•Worked efficiently as a team leader, reducing liquidation from £150,000 a month to a much lower figure. Show less

Preston, United Kingdom

•Dealt with household emergency insurance claims.•Took ownership of home emergency claims from start to finish which involved taking calls, full DPA process, checking policy details, making cover decisions and deploying. •Worked closely with Engineers, monitoring the repair and keeping customers updated.•Worked stringently under FSA guidelines whilst dealing with extremely confidential information.•Worked closely with valuable clients RSA, RBS, AXA as well as dealing with home… Show more •Dealt with household emergency insurance claims.•Took ownership of home emergency claims from start to finish which involved taking calls, full DPA process, checking policy details, making cover decisions and deploying. •Worked closely with Engineers, monitoring the repair and keeping customers updated.•Worked stringently under FSA guidelines whilst dealing with extremely confidential information.•Worked closely with valuable clients RSA, RBS, AXA as well as dealing with home serve claims.•Maintained strong relationships with external clients and customers through regular communications during the lifetime of a claim•Worked as part of a team and consistently achieved individual targets.•Trained and coached new employees to ensure they worked more efficiently and delivered excellent customer Service.•Applied a structured and logical approach to solve problems. •Handled all complaints and enquiries within FSA/DPA/Internal guidelines. •Built and maintained strong customer relations by means of written and verbal communication.•Resolved complaints in a timely and accurate manner Show less

Cima (Part Qualified), Management Accounting, 2:1

Activities and Societies: Chartered Institute of Management Accountants

Bachelor'S Degree, Business Administration And Management, General, First Class