I am a dedicated and experienced customer service professional with 15 years of experience in Quality Assurance, Operations, Sales and marketing, Training and development, Investigation, and resolution unit positions with well-renowned companies such as Mobilink Jazz, IBEX Global, and pharmaceutical companies. I am the colleague at work that everyone wants to know. If you want to get something done. You came to me - everyone knows that! I strive to build my reputation at work by keeping open lines of communication with teammates and people in different functional roles to find out what they know, and how best to work with them.I use positivity with a proven track record in fostering a culture of collaboration, empowerment, and growth. Passionate about creating dynamic workplaces that attract, develop, and retain top-tier talent to make work a pleasant place to be, building an atmosphere of fun. I find I can still learn new things when a teammate offers a fresh perspective, and I seek to give credit and elevate those who have something new to contribute.I like to solve problems. Throughout my career, I have been driven by my intellectual curiosity to find answers to the most pressing questions.Demonstrated expertise in the areas of Management, Team Motivation, Customer Relationship, Training, Service Quality, Mystery Shopping Program, and Complaint Management.