- Diagnose and troubleshoot mobile device issues, including hardware and software problems.- Repair or replace damaged components such as screens, batteries, and charging ports.- Test repaired devices to ensure functionality and quality standards.- Communicate with customers about repair issues, quotes, and timelines.- Maintain accurate records of repairs and parts used.- Provide advice on device care and maintenance.- Stay updated on new devices and repair techniques.- Follow safety protocols and industry standards.- Manage inventory of parts and tools.- Offer warranty services and address post-repair concerns.