Umar Shariff Email & Phone Number

San Jose

- Responsible for client relationship management, Business development, Delivery management & Team management.- Vast experience in managing and execution of large projects/programs, application support and enhancements with focus on adopting best practices, standards, automation and innovation to improve productivity, service delivery speed and time to market keeping business objectives, priorities and goals in mind.- Operational excellence through various automation opportunities, consistent & standardized processes- Successful delivery of identified business metrics through well-defined processes, program governance and dashboards.- Collaborated with the business leaders, team members and cross functional teams to provide program visibility and easily understood business results- Led team accountability, operational cadence to keep all the stakeholders updated about the deadlines and the achieved business outcomes

San Jose, California, United States

- Account planning with focus on business growth & sustenance strategies- Building proactive proposals & responding to RFPs- Contract / SOW management, invoicing, P&L management- Responsible to manage client relationship and business growth of multiple clients and accounts- Work with team members within the technical team and also cross-functional teams to ensure strong execution of Project specific outreach campaigns- Lead new innovations in programs, including process improvements, best practice sharing, and measuring and driving project health metrics. - Success and create mitigation plans.- Resource Management

Pune, Maharashtra, India

- Managing offshore deliveries for multiple tracks providing different service lines viz. production support, development, testing & maintenance- Focus on identifying initiatives and providing value adds to clients- Client relationship management (expectations, communications, escalation, feedback, etc.)- Driving strategy, long term relationships with customers, ensuring customer satisfaction and managing customer escalations.- Direct multiple critical projects, track high-level status and make adjustments as necessary to meet major milestone- Coordinate internal resources and third parties/vendors for the flawless execution of projects- Involved in Incident Management, Problem Management, Change Management and Escalation Management.- Help team members in understanding the requirements from Business User(s) for Maintenance, Bug fixing and Enhancement work

Chennai, Tamil Nadu, India

- Understand and document business processes, functional design and business unit specific rules of every sub-system.- Design and develop data models as per the business process and requirements;- Design and perform test strategy and create test data for effective implementation of architecture and solution

Malaysia