Team Lead
Current
Jan 2023 - Present
Who is Umar Showkat? Overview
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Quick answer
Umar Showkat is listed as Team Lead at DemandX, based in Jammu & Kashmir, India. AeroLeads shows a work email signal at axisbank.com and a matched LinkedIn profile for Umar Showkat.
Umar Showkat previously worked as Business Manager at Pcit Limited and Sales And Production Manager at Charisma Kashmir Sf. Umar Showkat holds Bachelor Of Commerce - Bcom, Business/Commerce, General from University Of Kashmir.
Company email context
Email format at DemandX
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*@axisbank.com
68% confidence
AeroLeads found 1 current-domain work email signal for Umar Showkat. Compare company email patterns before reaching out.
Profile bio
About Umar Showkat
Experienced in Banking, Performance Management, Recruitment, Customer Service, Strategic Planning, Strong hold on Sales as well and Business Development. Strong entrepreneurship professional with a focused in Business/Commerce, General from University of Kashmir.
Listed skills include Team Management, Customer Service, Business Development, Employee Engagement, and 16 others.
Current workplace
Umar Showkat's current company
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5 roles
Umar Showkat work experience
A career timeline built from the work history available for this profile.
Business Manager
hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices.
Oct 2019 - Dec 2022
Sales And Production Manager
Charisma Kashmir Sf
search out, gather, handle, and prioritize customer needs and wants.
Aug 2017 - Jul 2019
Human Resources
Gz Technologies Private Limited
Job design, recruitment, employee relations, performance management, training & development and talent management.
Jan 2015 - Jun 2017
Leadership Team
To manage the day-to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Frontliners and Management. To offer creative solutions.Delivery of team sales, service level components, quality and productivity targets… Show more To manage the day-to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Frontliners and Management. To offer creative solutions.Delivery of team sales, service level components, quality and productivity targets & indicators.People Management, including all HR related issues, as well as staff development.Operational Management: Managing the floor, adherence to schedule.Ownership and problem resolution.Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.Training and development of staff.Motivation, leadership for a team of 17 and developing future leaders.Recommendations for product and process development based on customer feedback and analysis of the same.Conducting performance appraisal for the team. Contribute for the initial hiring and selecting process of the front line.Compiling reports on team's performance and customer feedback.Communication and being a focal point of dissemination of information from management to team and vis versa.Work very closely with team members to solve customer problems. Also needs to understand agent's problems and weaknesses and address these. Offers solutions and suggestions for process and product improvement to management. Show less
Jul 2012 - Sep 2014
3 education records
Umar Showkat education
Bachelor Of Commerce - Bcom, Business/Commerce, General
University Of Kashmir
High School Commerce, Business/Commerce, General
Sri Pratab Higher Secondary School
General, Basic Skills And Developmental/Remedial Education
Minto Circle
FAQ
Frequently asked questions about Umar Showkat
Quick answers generated from the profile data available on this page.
What company does Umar Showkat work for?
Umar Showkat works for DemandX.
What is Umar Showkat's role at DemandX?
Umar Showkat is listed as Team Lead at DemandX.
What is Umar Showkat's email address?
AeroLeads has found 1 work email signal at @axisbank.com for Umar Showkat at DemandX.
Where is Umar Showkat based?
Umar Showkat is based in Jammu & Kashmir, India while working with DemandX.
What companies has Umar Showkat worked for?
Umar Showkat has worked for Demandx, Pcit Limited, Charisma Kashmir Sf, Gz Technologies Private Limited, and Global Tech Services.
How can I contact Umar Showkat?
You can use AeroLeads to view verified contact signals for Umar Showkat at DemandX, including work email, phone, and LinkedIn data when available.
What schools did Umar Showkat attend?
Umar Showkat holds Bachelor Of Commerce - Bcom, Business/Commerce, General from University Of Kashmir.
What skills is Umar Showkat known for?
Umar Showkat is listed with skills including Team Management, Customer Service, Business Development, Employee Engagement, Performance Management, Strategic Planning, Financial Analysis, and Banking.
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