Umar Sulehria Email & Phone Number

Responsible to ensure that accurate records are maintained and all other departments are informed of arrivals, check-outs and special arrangements such as VIP privileges.Front office supervisor to assist the Front Office Manager by attending to minor complaints in prompt and courteous manner, ensuring that any insoluble problems are referred for attention.Front office supervisor to conduct problem solving among FO staff and report the result to Front Office Manager.Conduct daily briefing meeting with Front Office staff ensuring that all staff are aware of special events, VIPs, etc.Front office supervisor to continually monitor performance and behavior of subordinates staff towards guests and take corrective or disciplinary action as required and implement training or coaching session when necessary.Check staff roster, ensuring that sufficient staff are available to meet operational needs.

Pakistan

Deal directly with customers either by telephone, electronically or face to face.Respond promptly to customer inquiries.Handle and resolve customer complaints.Provide pricing and delivery information.Perform customer verifications.Direct requests and unresolved issues to the designated resource.Manage customers' accounts.Keep records of customer interactions and transactions.Record details of inquiries, comments and complaints.Record details of actions taken.