Umar Syed Email & Phone Number

Toronto, ON, CA

Support on Authentication Effectiveness with a focus on Passive Voice Biometrics and Impersonations Investigations

750 Lawrence Ave W, Toronto, ON

• Directly accountable for saving and recovering the firms assets in a customer facing role that prevents fraudulent behaviour and assists victims of fraud
• Providing personal and business to business key accounts with alternative solutions and options which are cost-prohibitive to the firm
• Analyzing Use Case trends in customer database while conducting customer segmentation
• Responsible for monitoring and investigating real-time fraudulent activity on CIBC accounts across the nation
• Experience working in the fraud claims team to investigate disputed transactions on debit cards regarding fraudulent/unauthorized transactions, which required a excellent risk management and problem solving skills to.

85 The East Mall, Toronto, ON

• Optimized customer solutions working at a BPO (Business Process Outsourcing) solutions provider which managed customer support for many B2B2C Canadian and U.S. corporations across the Financial Services, Government.
• Subject matter expert in credit card fraud, enrollment and customer support for PC Financial credit cards
• Facilitated troubleshooting and support of to customers from enrolling them into programs to delivering program features, as well as completing required KYC fulfillments for PC Financial clients
• Created/ executed long and short term project management plans with team leaders based on the business need, such as creating and editing Knowledge Articles to be shared with customers
• Prioritized multiple projects set by management, and worked with a cross-functional team from various departments of the business
• Presenting ideas to improve, repair and protect various aspects of the organizations loyalty and financial programs

Mississauga, ON

• Leading and developing the organizations' business plans and objectives pertaining to album recording projects, conducting instrument workshops, organizing charity and fundraising events, and seeking collaborations
• Managing 14 membered executive team across all projects, including setting key priorities
• Generating funds and donating them to all to charities such as United Way and Canadian Music Therapy Trust Fund, by raising awareness of the youth support groups within our community
• Building relationships with elected student union members, the student population and the campus media, with a sound understanding of the students governance structure and processes
• Maintaining the clubs financial assets, financial documents and ensuring that the organizations expenditures are controlled and sustained within approved resources and budget limitations
• Creating various logos, ads, posters, banners, t-shirt, and membership card designs

Certified Business Analyst Professional, Business Administration And Management, General

Bachelor Of Science (B.Sc.), Psychology, Biology, And French