Support on Authentication Effectiveness with a focus on Passive Voice Biometrics and Impersonations Investigations

• Directly accountable for saving and recovering the firms assets in a customer facing role that prevents fraudulent behaviour and assists victims of fraud• Providing personal and business to business key accounts with alternative solutions and options which are cost-prohibitive to the firm• Analyzing Use Case trends in customer database while conducting customer segmentation• Responsible for monitoring and investigating real-time fraudulent activity on CIBC accounts across the nation • Experience working in the fraud claims team to investigate disputed transactions on debit cards regarding fraudulent/unauthorized transactions, which required a excellent risk management and problem solving skills to reach a conclusion on reimbursement of funds or chargeback of transaction to the fraudulent merchant through VISA

• Optimized customer solutions working at a BPO (Business Process Outsourcing) solutions provider which managed customer support for many B2B2C Canadian and U.S. corporations across the Financial Services, Government, Retail and Manufacturing sectors• Subject matter expert in credit card fraud, enrollment and customer support for PC Financial credit cards• Facilitated troubleshooting and support of to customers from enrolling them into programs to delivering program features, as well as completing required KYC fulfillments for PC Financial clients• Created/ executed long and short term project management plans with team leaders based on the business need, such as creating and editing Knowledge Articles to be shared with customers• Prioritized multiple projects set by management, and worked with a cross-functional team from various departments of the business• Presenting ideas to improve, repair and protect various aspects of the organizations loyalty and financial programs

• Leading and developing the organizations' business plans and objectives pertaining to album recording projects, conducting instrument workshops, organizing charity and fundraising events, and seeking collaborations• Managing 14 membered executive team across all projects, including setting key priorities• Generating funds and donating them to all to charities such as United Way and Canadian Music Therapy Trust Fund, by raising awareness of the youth support groups within our community• Building relationships with elected student union members, the student population and the campus media, with a sound understanding of the students governance structure and processes• Maintaining the clubs financial assets, financial documents and ensuring that the organizations expenditures are controlled and sustained within approved resources and budget limitations• Creating various logos, ads, posters, banners, t-shirt, and membership card designs• Co-creating and implementing the curriculum for guitar lessons offered to members, while continously adding more value for members• Coordinating with the campus radio station (CFRE) to enable members to record their own independent music