Umar Tariq Email & Phone Number

Toronto, Ontario, Canada

Design, develop and refine AI-generated text prompts for various applicationsCollaborate with content creators, product teams and data scientists to ensure prompt alignment with company goals and user needsMonitor and analyze prompt performance to identify areas for improvementOptimize AI prompt generation process to enhance overall system performanceStay up-to-date on the latest advancements in AI, natural language processing and machine learning

• Leading and managing a team of 40 business solution professionals within contact center across North America and Asia, providing guidance, coaching, and support to achieve team goals and individual development.• Utilize data-driven analysis to enhance customer experience while overseeing escalations, managing emerging concerns, and addressing external and regulatory inquiries.• Overseeing the design and development of business solutions, leveraging Rogers Communications' products and services, and ensuring that the solutions align with clients' specific needs and preferences.• Managing the execution of projects and initiatives, ensuring they are delivered on time, within budget, and meet quality standards.• Contributing to the development of the business solutions strategy, identifying market opportunities, and aligning the team's efforts with the company's overall objectives.• Working closely with cross-functional teams, including sales, marketing, product development, and technical teams, to coordinate efforts and ensure seamless implementation of solutions.• Analyzing the performance and effectiveness of implemented solutions, gathering feedback from clients, and identifying areas for improvement and innovation.• Preparing and presenting reports to senior management on key performance indicators, project status, and achievements of the business solutions team.• Staying informed about industry trends, customer preferences, and emerging technologies to stay ahead of the competition and enhance the company's offerings.

North York, Ontario, Canada

• Gathering and collating data from various sources, including databases, spreadsheets, customer records, and other relevant sources, such as those within Rogers Communications, using SQL to retrieve specific datasets required for analysis.• Continuously tracking and monitoring key performance indicators (KPIs) specific to customer experience to evaluate the effectiveness and impact of business strategies and initiatives.• Analyzing customer data within the Rogers Communications ecosystem to gain insights into preferences, purchasing patterns, and satisfaction levels and escalations, enabling data-driven decision-making for marketing strategies and customer retention efforts.• Creating clear and concise reports and data visualizations tailored to Rogers Communications to effectively communicate findings and insights to stakeholders, such as management, marketing teams, or product development.• Conducting data-driven market research and competitive analysis within the telecommunications industry, focusing on opportunities and challenges particular to Rogers Communications.• Collaborating closely with cross-functional teams, including business managers, marketing, finance, and product development within Rogers Communications, to understand their data needs and deliver valuable insights.• Ensuring strict adherence to data privacy and security regulations while handling sensitive customer and business data within the Rogers Communications framework.

Ontario, Canada

• Developing actionable plans and strategies to help customer experience teams across organizations achieve their performance improvement goals including identifying training opportunities, process improvements, and implementing best practices.• Providing one-on-one coaching and feedback sessions to help consultants understand their performance gaps and areas for growth. Offering guidance and support to overcome challenges and to foster a culture of continuous improvement.• Recommending or delivering training sessions and workshops to enhance consultants’ skills and competencies related to their roles.• Regularly monitoring progress towards performance improvement goals and making adjustments to the action plan as needed.• Working closely with managers and supervisors to ensure alignment between performance improvement efforts and the overall organizational strategy.• Analyzing data related to performance improvement initiatives to measure effectiveness and make data-driven decisions for continuous improvement.• Assisting consultants in adapting to changes in processes, systems, or organizational structure that may impact their performance.

Certificate, Data Analytics, Big Data, And Predictive Analytics

Activities and Societies: Develop expertise in data analytics, including understanding data types, manipulation, cleaning, and statistical.

Bachelor Of Business Administration (Bba)