- Accredited trainer and coach by Malaysia Human Resource Development Ministry with coaching certificate from Federation University, Australia.- Involved in developing and delivering training programs to various of organisations in Malaysia.- Specialised in the areas of Personal Development, Supervisory & Leadership, Personalities & Communication, Values & Organisational Behaviours, Team Alignment, Habits of Effective People, Creative & Critical Thinking and numerous variety of team building session.- Experienced in training in wide range of companies from Malaysian corporations like Bank Negara, Ekuinas Nasional and Tenaga Nasional to MNC like BMW, Dell, IHS, Robert Bosch, Allianz and Wertern Digital.- Appointed as coach by Multimedia Development Corporation of Malaysia (MDeC) to train and mentor aspiring techno-preneurs and help them establish a strong and sustainable business.- Set-up the Performance Management System for MARDEC – Malaysian premier rubber processing firm.- With a unique and dynamic style of presentation, is known for enthusiastic and lively facilitation style that keeps participants engaged and motivated.

- Headed the team that set-up a 60,000 square feet 4S BMW and MINI dealership in the heart of downtown Kuala Lumpur- Work closely with building architect to ensure the building comply to operations requirementDeveloped a local customer centric processes for sales and aftersales operation in line with BMW AG guidelines- Personally involved in interviewing and hiring of key team members for the dealership- The first to introduce “BMW Fastlane” concept in the country- Developed and managed the aftersales division that is recognized by BMW Malaysia as the bench mark for the country- Proudly achieved highest customer satisfaction score for aftersales in 2007- Exceeded the annual sales target by 25% during the first year of operations- Headed the team that made business feasibility study for automotive business for the Sapura group

- Managed the most successful 3S dealership in the group at Shah Alam -Managed the dealership by tying performance to individual KPI which resulted Federal Auto Shah Alam to be awarded Best Managed Branch awarded by the Audit Committee in 2003- Maintained revenue growth of 15% average from year to year (2001 to 2004)- Developed workshop processes that enable the service center to turn-around 25 cars a day with 7 productive technicians – a benchmark for Volvo service center in Malaysia- Proudly achieved Best Customer Satisfaction Index (CFL) for Sales and Aftersales in the group in 2004- Awarded Best Financial Performance in May 2005- Managed the most efficient parts operation for any Volvo dealer in Malaysia- Maintained a record of zero customer complaint from June’2004 to Sept’05- The dealership was awarded “The Best Workshop in Customer Service Improvement” by Volvo Cars Malaysia in 2002- Spearheaded the team to migrate and implement a new DMS (Dealer Management System) for the group- Key sponsor in obtaining ISO 9002 certification for Federal Auto – first car dealer in Malaysia to be accredited with the certification.- Entrusted by the management to oversees all customer issues for the group

- Managed the operation of the central service centre in Petaling Jaya where the daily throughput is about 40 to 60 cars- Supervised all service dealer activities including performance assessments and technical supportManaged the operation of the PDI (Pre-delivery Inspection) centre dealing with Audi, VW and Subaru vehicles- Handled all technical issues throughout the group including service actions and recallsManaged all technical literatures and special tools for the two makes- Personally involved in on-the-job training for technicians, service advisors and service engineers