Uma Ramkumar Email & Phone Number

Seattle, Wa, Us

Hoboken, New Jersey, Us

Spearhead service delivery across the practice, directing cross-functional teams to ensure adherence to overarching strategies, direction, and quality controls. Maintain P&L responsibility, innovating strategic process improvements to minimize costs and maximize profitability. Identify and mitigate risks and roadblocks, maximizing overall practice bookings, revenue, and margins. Collaborate with Actimize Operating Committee to develop strategic plans and win initiatives to drive mutual goal sharing. Cultivate partnerships with sales, account management, products, R&D, customer support, legal, finance, professional services, and business leaders to facilitate cross-product business operations. Key Accomplishments:★ Championed customer-centric business culture, driving client and business partner satisfaction and retention. ★ Received 2 IMPACT awards for driving Customer Adoption and Loyalty Company wide: Strengthened NICE Brand from 11% to 15%; achieving 200% customer loyalty above target, and for company growth. ★ Proven track record of managing $50MM+ portfolio.★ Restructured the Business Development Strategy to double Value Realization Services in under 60 days including lift and shift from On Premise to Saas model.★ Seasoned leader with experience in interacting with and presenting Executive Dashboards to C-level Executives including CISO, COOs, CTOs and Steering Committees.★ Global Professional Services Front Runner on revenue target achievements quarterly; 200% achievement of Americas Professional Services target in 2019.★ Achieved 108% of bookings targets and 117% of revenue targets in 2018, resulting in President’s Club Award (hand-picked by CEO).★ Quoted as “the” Trusted Advisor by customers and employees for nurturing executive relationships within top tier Financial Services institutions.★ Drove overall growth and success of financial markets compliance practice, achieving growth from $800k to $12MM in bookings in under an year.

Redwood City, Ca, Us

Oversaw the implementation life cycle of key programs and initiatives for Fortune 500 client accounts. Curated strategies to drive customer growth, satisfaction, and retention across financial services, driving renewals and expansion. Conducted in-depth analysis on program performance and extracted actionable insights to enhance workflow. Key Accomplishments:★ Recognized for driving new expansion and leveraging upselling tactics. ★ Evangelized rollout of solutions across different pillars globally, expediting ROI for customers by managing cross-functional teams.

Austin, Texas, Us

Managed a portfolio for Self Service and Siebel CRM applications within North America, providing consultative services across healthcare, utilities, financial services, and communications verticals. Recruited team members, administered operating budgets, and submitted invoices for projects. Appointed PMO leader to tailor quality management reviews and mentor junior PMs. Key Accomplishments:★ Acted as company representative at Client Service Conferences, showcasing and hosting booths for Oracle Products. ★ Identified, negotiated, and closed several multimillion-dollar deals including Payment Card Industry Compliance. ★ Led Regulatory Compliance Programs including Unfair & Deceptive Acts and Practices, Americans with Disabilities Act, Federal Financial Institutions Examinations Council, and PCI DSS. ★ Directed multiple PeopleSoft upgrades, ERP implementations and CRM application projects. ★ Recognized for outstanding business development.

Pune, Maharashtra, In