ITWorks, Bear Institute, Children's National Health Systems (Client)Manages the impact of technology implementation to optimize clinical and business work processes. Analyzes business and client processes to integrate and align solutions to Cerner standards and client’s needs. Resolves customer concerns raised during installation, operation, maintenance, or product application, along with compatibility matters. Expertise in diagnosing problems and coordinating the appropriate additional resources to determine and deliver resolution. Manages process improvements effectively, leveraging existing implemented solutions to achieve better performance and outcomes. Documents all work as part of client deliverables, consistently using a professional documentation approach, resulting in high quality materials for internal and external usage. Recommends changes in development, maintenance and system standards. Designs, develops, modifies, debugs, and evaluates programs for functional areas.

Sustain Health Information Technology Unit (HITU) with updates, enhancements, recommendations and support for IHSC’s Electronics Health Records (EHR) system. Utilize eClinicalWorks (eCW) Detention Center version EHR system to generate reports and logs, and to analyze health data for accuracy, quality, and integrity. Assist Detention Center staff in health data tracking, monitoring, and correction. Review claims data to verify VA billing accuracy.Selected Contributions:** Analyzed and disseminated patient information and aggregated clinical data to management in alignment with American Correctional Association (ACA), Performance-Based National Detention Standards (PBNDS), HIPAA, The Joint Commission, and HL7 standards.** Monitored and documented EHR system issues across multiple IHSC clinical sites; tracked compliances to ensure contract requirements were met.** Coordinated with Medical Quality Management (MQM) unit to steer performance improvement and quality improvement initiatives.** Evaluated work processes and leveraged findings to improve IHSC policies, procedures, and workflows.

Delivered expert technical and analytical support to Medical Staff Service. Contributed to creation and revision of policies and processes, and oversaw all aspects of data management and reporting.Selected Contributions:** Met schedules and requirements for creation, implementation, and continuous update and support of On-going Professional Performance Evaluation (OPPE) process for Medical Affairs. ** Utilized variety of health care management and reporting systems to generate custom and ad-hoc reports; tools included Premier QualityAdvisor, Medical Systems Management (MSM), Meditech, Allscript Care Management and Care Director, and Explorys Enterprise Performance Management (EPM) system. ** Made integral contributions to building, testing, and implementation of Allscript Care Management system, and trained Care Managers in system operation.

Supported Coding, Medical Records, and Clinical Documentation Improvement (CDI) Departments in assessing, planning, organizing, implementing, testing, and evaluating technology processes, systems, and applications. Aided in developing, updating, implementing and enforcing department guidelines, policies, and procedures; trained and educated staff in using EHR systems and computer programs. Worked closely with IT to resolve system issues, perform updates, and maintain smooth workflow in Coding / CDI Department; troubleshot and corrected problems on computer hardware / software, EHR systems, networks, and peripheral devices.Selected Contributions:** Collaborated effectively with IT teams from PTMG, 3M, MedStar, and Citrix to conduct system testing and deliver updates.** Participated in planning and implementation of MedConnect II EHR system (Cerner Millennium).** Delivered training that enabled staff to make full use of 3M HIS, ClinTrac, APC Pro, Midas+ and other EHR systems and processes; monitored and maintained user access.** Utilized WebFOCUS, Crystal Reports, 3M HIS, ClinTrac, Midas+ other EHRs and report building applications to create and disseminate reports.** Assisted in reviewing Medicare denials; used AudoPro to scan, upload, and submit appeal letters and documents.** Maintained SoftMed system; resolved errors and generated logs for billing and coding.

Managed POND and REDCap research databases for Centers for Cancer & Blood Disorders Department. Partnered with database developers to improve databases, and with IT personnel to resolve computer hardware, software and application issues. Organized meetings with department heads and external groups to define issues, collect feedback, plan for improvements, and keep stakeholders updated on projects. Prepared, scanned, indexed, and reviewed data quality and document completion to ensure compliance with CNMC and department policies and procedures. Performed quality checks on inpatient and outpatient charts. Maintained user access to databases. Trained and assisted MDs and NPs on data entry and report generation.Selected Contributions:** Reviewed and abstracted data from EPRS, Power Chart/Cerner, Star Application, and other EHR systems for statistical analysis.** Participated in annual U. S. News & World Report compilation process.** Assisted with data abstract for research protocols that included Childhood Cancer Survivor Study (CCSS), a US-Canada collaborative cohort pediatric long-term cancer survivor study.** Processed and monitored Release of Information requests for patients, families, and court subpoenas in accordance with HIPAA privacy and confidentiality guidelines and regulations.