Umar Bin Muzaffar Email & Phone Number

AAJ Technologies offer the latest in Mobility, Cloud Computing, SharePoint, Salesforce and Dynamics. With strong roots in Tallahassee, Florida. AAJ Technologies are a strong believer of Agile methodology and have near shore offices in Argentina and offshore office in Pakistan to compensate for the blended delivery model. Initially I was put in charge to review the data import processes within the CRM as it was inundated with thousands of duplicate record entries. The process workflow documentation was completed after discussion with the in-house team and also the developers and where sound and robust logic to mitigate the entry point for duplicates was completed.Key Responsibilities Include: - Analyses the user requirements and map into the CRM as per user need.- CRM Business Solution Mapping with System and Custom Fields and Entities.- Custom Workflow and Plugins.- Training Documentation.- Requirement Specification, Design and Analysis.- Business Process Mapping.- Documentation of the workflows, changes and customization.Some of the ongoing projects include:- Conducting research, surveys and interviews to assess current situation of CRM.- Compiling and presenting information, analyzing statistics and writing reports.- Facilitate the definition of project scope, goals and deliverable while outlining the project requirements and prioritize the requirements. - Mapping processes to CRM, deciding on default values, and identifying any required customization.- Designing business process to remove duplicate data entry points for a proprietary business who doesn't follow the normal flow of sales in CRM.- Data Import process guidelines documentation and creating logic for the client to understand.- Overcoming the challenge of user-adoption with proper training and documentation.- DeDuplication rules implementation and process guide.

Initial job responsibility was to generate leads for struggling Finance and Accounting campaign. With focus on research and strategy I initially outlined the data requirements and re-evaluated target customers with the help of ICP (Ideal Customer Profile) technique and began searching for potential companies where we can help them in finding resources that would handle US based finance and accounting side of the business who were using software such as Oracle R11, Great Plains and Qucikbooks. This was followed by an exceptional increase of 250% in generation of new leads. After delivering outstanding results in the Finance and Accounting Department I started working in the IT sales, with technologies such as eCommerce (ATG, Demandware and Magento), SharePoint, Business Intelligence, Microsoft Dynamics AX and Microsoft Dynamics CRM. While also searching for new companies in new untapped target market for UK and UAE,AchievementsExceptional success in every campaign assigned the qualified prospects became ever highest with the increase of 59% for the overall year and then eventually lead to increase in overall sales performance by 14%.Successfully delivered outstanding prospects pipeline for different IT projects in GITEX 2014 with an exceptional overall increase of 90%.Increase in the leads and prospect generation of MS Dynamics CRM campaign with an overall increase of 75%.Remarkable presentation as an as an SME (Subject Matter Expert) for a major logistics company in Pakistan who required business process and workflow innovation based on industry best practices.Exceptional track record of proficient professionalism and maintaining 100% client satisfaction rate while getting remarkable testimonials.Successfully aligned customer’s requirements with our capabilities in every project and delivered increased sales from 60% – 80% in every quarter.Achieved and delivered 100% on assigned targets and objectives every quarter.

Masters Of Political Science, Political Science And Government

B.A., General Sciences

Intermediate, Engineering

Activities and Societies: Event Manager, Student Body Coordinator.

Matriculation, Computer Science

Activities and Societies: Debate Team, Quiz and Speech Competition.

Master Of Business Administration - Mba, Marketing