Directed end-to-end operations across 6 carwash locations, optimizing financial performance and customer satisfaction.Spearheaded mechanical issue resolutions, reducing downtime and improving operational efficiency.Implemented a preventive maintenance program for all carwash equipment, cutting down repair costs by 30% and reducing equipment downtime by 25%.Enhanced customer service protocols, resulting in an increase in customer retention and satisfaction scores.Developed and enforced quality control standards to guarantee every car left sparkling clean, boosting customer satisfaction and repeat business.

Manhattan WMS: Proficient in Manhattan WMS for warehouse operations. Optimized inventory, order processing, and distribution.• Strategic Optimization: Redesigned warehouse processes, increasing efficiency by 30%. Improved inventory tracking and order fulfillment.• Technical Leadership: Deployed and tuned warehouse systems. Utilized SQL, RavenDB, and Manhattan WMS for enhanced functionality.• Incident Management: Led incident response, maintaining 99% SLA fulfillment. Minimized downtime, maximizing productivity.• Data Integrity and Automation: Implemented SQL scripts for data alteration, reducing error rates by 35%. Automated checks for improved reliability.• Collaboration and Advisory: Advised on operations, improving workflow efficiency by 15%. Strengthened interdepartmental relations.• Data Analysis and Reporting: Analyzed Manhattan WMS data, developing custom reports and dashboards for strategic insights.• Real-time Monitoring and Diagnostics: Created RavenDB dashboard for error detection and system health, reducing response times.• Problem-Solving and Innovation: Performed root cause analysis, implementing solutions for enhanced system stability.• Client Support and Management: Managed client communications, maintaining high satisfaction and trust.