Umar Hussain Email & Phone Number

Ras al-Khaimah, United Arab Emirates

Dubai, United Arab Emirates

• HR Strategy Development: Develop and implement HR strategies aligned with Pentagon Real Estate's business objectives, focusing on recruitment, performance management, employee relations, and talent development.
• Learning & Development Strategy: Develop and execute a comprehensive learning and development strategy to enhance employee skills and capabilities in alignment with organizational goals.
• Training Program Management: Design, deliver, and evaluate training programs and initiatives to address skill gaps and development needs across the organization, including new hire orientation, leadership development.
• Leadership Development: Identify high-potential employees and design leadership development programs to nurture and develop future leaders within the organization.
• Talent Acquisition: Lead the recruitment and selection process, sourcing and attracting top talent to meet the organization's staffing needs.
• Employee Relations: Oversee employee relations activities, including conflict resolution, disciplinary actions, and grievance handling, ensuring a positive and productive work environment.

Dubai, United Arab Emirates

• Learning Strategy Development: Develop and implement a comprehensive learning and development strategy aligned with the business goals and objectives of The Dubizzle Group.
• Training Program Management: Oversee the design, development, and delivery of training programs and initiatives to enhance the skills and capabilities of employees across the organization.
• Leadership Development: Design and implement leadership development programs to identify and develop high-potential employees and future leaders within the organization.
• Talent Development: Partner with HR and departmental managers to identify talent development needs and create targeted development plans to support employee growth and career progression.
• Learning Technologies: Evaluate and implement learning technologies and tools to enhance the effectiveness and efficiency of training delivery, such as learning management systems (LMS) and e-learning platforms.
• Performance Management: Collaborate with HR and management teams to integrate learning and development initiatives into the performance management process, ensuring alignment with organizational goals.

Dubai, Jabel Ali Free Zone

• Training Program Design: Design and develop training programs and materials tailored to the needs of Danube Home employees, utilizing instructional design principles and best practices.
• Training Delivery: Facilitate engaging and interactive training sessions for employees, covering topics such as product knowledge, customer service, sales techniques, and soft skills development.
• New Hire Onboarding: Coordinate and deliver orientation and onboarding programs for new hires, ensuring a smooth transition into their roles and alignment with company culture and policies.
• Skills Development: Identify skill gaps and training needs within the organization, and develop strategies to address them through targeted training initiatives.
• Learning Management System (LMS) Administration: Administer the company's LMS, including managing course content, user profiles, and tracking employee progress and completion of training activities.
• Evaluation and Feedback: Evaluate the effectiveness of training programs through assessments, surveys, and feedback mechanisms, and make recommendations for improvement.

UAE

• Client Management: Oversee the customer service operations for clients, ensuring exceptional service delivery and client satisfaction.
• Relationship Management: Cultivate strong relationships with high-value clients, understanding their needs and preferences to provide personalized support.
• Process Improvement: Identify opportunities to streamline and enhance customer service processes, implementing solutions to optimize efficiency and effectiveness.
• Team Leadership: Provide guidance and mentorship to customer service team members, fostering a collaborative and high-performing work environment.
• Escalation Handling: Act as a point of escalation for complex client inquiries or issues, resolving them promptly and effectively to maintain client trust and loyalty.
• Performance Monitoring: Monitor key performance indicators (KPIs) and metrics related to customer service operations, implementing strategies to meet or exceed targets.

Pakistan

• Client Interaction: Serve as the main point of contact for customers, addressing inquiries, resolving issues, and providing assistance in a timely and professional manner.
• Order Management: Manage customer orders, ensuring accuracy, timeliness, and completeness of order processing and fulfillment.
• Relationship Building: Build and maintain strong relationships with customers, understanding their needs and preferences to deliver personalized service and support.
• Product Knowledge: Possess in-depth knowledge of PepsiCo products and offerings, providing relevant information and recommendations to customers.
• Complaint Resolution: Handle customer complaints and escalations effectively, investigating issues, and implementing solutions to achieve satisfactory resolutions.
• Sales Support: Collaborate with the sales team to support sales efforts, provide product information, and facilitate order placement.

Msc Hrm, Human Resources Management/Personnel Administration, General

Activities and Societies: CIPD Level 7

Master Of Business Administration (Mba), Marketing