Umar Hussain Email & Phone Number

Ras Al-Khaimah, United Arab Emirates

Dubai, United Arab Emirates

• HR Strategy Development: Develop and implement HR strategies aligned with Pentagon Real Estate's business objectives, focusing on recruitment, performance management, employee relations, and talent development.• Learning & Development Strategy: Develop and execute a comprehensive learning and development strategy to enhance employee skills and capabilities in alignment with organizational goals.• Training Program Management: Design, deliver, and evaluate training programs and initiatives to address skill gaps and development needs across the organization, including new hire orientation, leadership development, and technical training.• Leadership Development: Identify high-potential employees and design leadership development programs to nurture and develop future leaders within the organization.• Talent Acquisition: Lead the recruitment and selection process, sourcing and attracting top talent to meet the organization's staffing needs.• Employee Relations: Oversee employee relations activities, including conflict resolution, disciplinary actions, and grievance handling, ensuring a positive and productive work environment.• Performance Management: Implement performance management systems and processes to set clear performance expectations, provide regular feedback, and support employee development and growth.• Employee Engagement: Implement initiatives to foster employee engagement, recognition, and retention, ensuring a positive employee experience and high levels of job satisfaction.• HR Policy Development: Develop and update HR policies, procedures, and employee handbooks in compliance with relevant labor laws and regulations.• HR Metrics and Reporting: Monitor and analyze HR metrics and data to measure the effectiveness of HR and L&D programs, and provide insights and recommendations to senior management.

Dubai, United Arab Emirates

• Learning Strategy Development: Develop and implement a comprehensive learning and development strategy aligned with the business goals and objectives of The Dubizzle Group.• Training Program Management: Oversee the design, development, and delivery of training programs and initiatives to enhance the skills and capabilities of employees across the organization.• Leadership Development: Design and implement leadership development programs to identify and develop high-potential employees and future leaders within the organization.• Talent Development: Partner with HR and departmental managers to identify talent development needs and create targeted development plans to support employee growth and career progression.• Learning Technologies: Evaluate and implement learning technologies and tools to enhance the effectiveness and efficiency of training delivery, such as learning management systems (LMS) and e-learning platforms.• Performance Management: Collaborate with HR and management teams to integrate learning and development initiatives into the performance management process, ensuring alignment with organizational goals.• Budget Management: Manage the learning and development budget effectively, ensuring resources are allocated appropriately to support training initiatives and maximize ROI.• Metrics and Reporting: Track and analyze key metrics and performance indicators related to learning and development activities, and provide regular reports and insights to senior management.• Stakeholder Engagement: Build strong relationships with stakeholders at all levels of the organization to gain support for learning and development initiatives and ensure alignment with business needs.

Dubai, Jabel Ali Free Zone

• Training Program Design: Design and develop training programs and materials tailored to the needs of Danube Home employees, utilizing instructional design principles and best practices.• Training Delivery: Facilitate engaging and interactive training sessions for employees, covering topics such as product knowledge, customer service, sales techniques, and soft skills development.• New Hire Onboarding: Coordinate and deliver orientation and onboarding programs for new hires, ensuring a smooth transition into their roles and alignment with company culture and policies.• Skills Development: Identify skill gaps and training needs within the organization, and develop strategies to address them through targeted training initiatives.• Learning Management System (LMS) Administration: Administer the company's LMS, including managing course content, user profiles, and tracking employee progress and completion of training activities.• Evaluation and Feedback: Evaluate the effectiveness of training programs through assessments, surveys, and feedback mechanisms, and make recommendations for improvement.• Collaboration: Collaborate with department managers and subject matter experts to ensure training programs align with business objectives and meet the needs of employees.• Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies in training and development, and incorporate them into training strategies to enhance effectiveness.

Uae

• Client Management: Oversee the customer service operations for clients, ensuring exceptional service delivery and client satisfaction.• Relationship Management: Cultivate strong relationships with high-value clients, understanding their needs and preferences to provide personalized support.• Process Improvement: Identify opportunities to streamline and enhance customer service processes, implementing solutions to optimize efficiency and effectiveness.• Team Leadership: Provide guidance and mentorship to customer service team members, fostering a collaborative and high-performing work environment.• Escalation Handling: Act as a point of escalation for complex client inquiries or issues, resolving them promptly and effectively to maintain client trust and loyalty.• Performance Monitoring: Monitor key performance indicators (KPIs) and metrics related to customer service operations, implementing strategies to meet or exceed targets.• Training and Development: Conduct training sessions and workshops for customer service staff, equipping them with the skills and knowledge to excel in their roles.• Collaboration: Collaborate with cross-functional teams, including sales, marketing, and operations, to ensure alignment and coordination in delivering exceptional client experiences.

Pakistan

• Client Interaction: Serve as the main point of contact for customers, addressing inquiries, resolving issues, and providing assistance in a timely and professional manner.• Order Management: Manage customer orders, ensuring accuracy, timeliness, and completeness of order processing and fulfillment.• Relationship Building: Build and maintain strong relationships with customers, understanding their needs and preferences to deliver personalized service and support.• Product Knowledge: Possess in-depth knowledge of PepsiCo products and offerings, providing relevant information and recommendations to customers.• Complaint Resolution: Handle customer complaints and escalations effectively, investigating issues, and implementing solutions to achieve satisfactory resolutions.• Sales Support: Collaborate with the sales team to support sales efforts, provide product information, and facilitate order placement.• Documentation: Maintain accurate records of customer interactions, transactions, and feedback in the CRM system.

Msc Hrm, Human Resources Management/Personnel Administration, General

Activities and Societies: CIPD Level 7

Master Of Business Administration (Mba), Marketing