Uma Rohra Email & Phone Number

Pickering, Ontario, Canada

Toronto, Canada Area

Assist in handling flow of operations.Extracting reports to ensure the delivery standards are met. Planning for measures to be taken to improvise and maintain the flow of operations.Overlooking and assisting the customer service team with issues, escalations and training.Ensuring the pilot projects run smoothly by coordinating with the drivers, CSR's and the client.Investigate and follow up on complaints and take necessary action.Looking into driver grievance and pay errors.Amending driver contracts and updating information as required.Assist in dispatching for pilot projects.Overseeing the recruitment needs of the company.

Resume screening, coordinate and conduct interviews using different recruiting platformsOn-board, train and supervise new recruitsConstantly try different ways to minimize budget for hiring new recruits Create employee profile and meticulously handle employee documents, arrange and file for future referenceFollow up with employees if they require additional training/assistanceCoordinate for any salary reconciliationHandle petty cash for the daily operation Create and maintain spread sheets pertaining to daily expenses incurred by the business, employee sheet to ensure policies and procedures are followed at all times. Client requirements are met with at all given times

Toronto, Canada Area

Addressing issues arising due to delayed/deferred/wrong delivery using software AS/400 and C$ application.Ensuring customer satisfaction by providing the best solution beneficial to both parties.Investigating and managing claims whilst aiming to keep the company cost at the minimal. Payroll for drivers and following up with arrears, if any.Single point contact for liaising with clients and sister company at Vancouver for delivery related problem, driver complain and damaged/missing goods.Providing product and software training to new recruits and buddy calling.

New Delhi Area, India

Providing Administrative and organizational support in maintaining official records and files, supervising of daily activities in office, managing vendor payments and contract renewals.Monitoring outstanding payments and sending reminders as a Credit officer- soft collection. Overseeing smooth functioning of IT department and office maintenance. Ensure the confidentiality of the Managing Partner office is maintained at all times with regards to travel, meetings, filings and emails.Coordinating and conducting interviews, training and supervising new recruits. Further, reviewing and evaluating their work. Represent the company by planning, coordinating and participating in meetings, seminars, workshops, conferences, and in-service training sessions.Coordinating meetings, group events and provide support to complete assignments and interfacing with high level executives both internally and externally in a professional, effective manner. Arranging travel, accommodation and transfers for Partners and other senior members. Scheduling meetings and screening emails and assigning to the concern department in the absence of the partner.

Graduate Diploma In Business From Auckland University Of Technology, Business

Activities and Societies: Headed group project

Bachelor Of Commerce (B.Com.)

Activities and Societies: Sports