Delivering exceptional customer service experiences, ensuring thehighest levels of satisfaction and brand loyalty for Mercedes-Benzcustomers.Managed day-to-day operations of the after-sales department,including service, body & paint, parts, and warranty claims, toensure seamless and efficient processes.Implemented performance tracking metrics to monitor KPIs(Productivity, Efficiency, Revenue, Outstanding), ensuringalignment with company objectives.Strategized and executed after-sales initiatives to drive parts andservice sales, contributing to overall dealership profitability.Continuously identified opportunities for process enhancements,leading to improved efficiency, reduced costs, and better customerexperiences.Ensured all after-sales operations adhered to Mercedes-Benz'sglobal standards, as well as local regulatory requirements.

Create & develop service sales plan and service projects for allMercedes-Benz dealership in Indonesia.Actively consult and develop our dealer partners on how to improvetheir operations, enhance their performance, and achieve all KPIs.Responsible to improve the satisfaction of Mercedes-Benz vehicleowners.Oversaw daily workshop operations, ensuring adherence toMercedes-Benz’s stringent quality standards, and maintaining asmooth workflow.Develop & execute service audit scopes, programs, and procedurestogether with the team to maintain excellent dealership performance.

Oversee and ensure the progress of current projects in ourdealerships aligns with the set objectives.Oversee the operations of the workshop in our dealers, ensuring thatwork is carried out efficiently and within set timelines.Maintain customer satisfaction by ensuring high-quality servicedelivery.Implement corrective actions as necessary to maintain qualitystandards.

Create service sales plan for all Suzuki dealership in Indonesia in order to increase service unit entry and revenue.Create Service Quality Standard that can improve dealer service performance and quality.Responsible for upgrading all service standards in order to have efficient workshop operation and high customer satisfaction.Coordinating with Service Area Representative inimplementing all service activities.

Create dealer physic standard and operation standard in the area of after sales in order to upgrade dealer service performance.Handling and monitoring the content of workshopstandardizations (facility, tools & equipment, etc.) for all Suzuki Dealership in Indonesia.Handling and monitoring all service standards in order to obtain efficient workshop operation and high customer satisfaction.Revisited all service standards in order to increase service performance and quality.