SME for Product and Application for Clients. Currently handling business a tune of 5$ million

Work closely with the Technical Delivery Manager, Program Manager and Business Experts to ensure visibility and resolution of business challenges

Agile Project Manager

•Capture requirements from clients and business stakeholders.•Plan and schedule the business meets for explanation, clarification and approvals.•Confirm the requirements by representing as process flows and process charts.•Involved in supporting Data-model team in defining business requirements and functionalities.•Conduct demos and walk through session with Data model team, Development and Testing team for clients.•Prepare business documents like FRD, Use cases, Business proposals etc. and get signoff from client and stakeholders.•Facilitate Scrum ceremonies( sprint grooming, sprint retrospectives, sprint daily stand-ups,sprint review, etc.,)•Working with Product Owner and Scrum Master on Artifacts such as Product Backlog, Sprint Backlog and communicate team velocity and sprint/ release progress.•Managing customer expectations during UAT & coordinate production movement until Go-Live.•Review and Maintain test scenarios and test cases prepared by the Testing team.•Manage change requests by coordinating with the internal & client CCB.•Wise Wednesday- Presentation of Banking, Credit cards has been shared through.

•Focus in promotion of High Customer Engagement through Banking n Investment product like Savings Account, Current Account, Term Deposit, Insurance (General, Life, Motor, Property, Industry), Mutual Funds( Advising as per the Risk Profiling of the Client),NR, DMAT, Trade, Bank Guarantees ,LC’s, TOD’s, Wire-remittances, tax payments, Clearing and cash requirements for Domestic & NR customers.•Mentored the development of a tool in the bank as to be watchdog for the no. of times the Portfolio customers visit the site and its purposes. Tripled Online leads and grew brand visibility through development of multi-phase online campaign.•Delivered improvements in client’s portfolio reports and account statements.Provided daily management software tool utilizing Microsoft office programs and cloud based web analytic and marketing tools. SEO: On/ off page coding done at backend. Digital Advertising (Non paid): Over 100 local and Global major search directories. Facebook, Twitter, LinkedIn. D A (Paid):Google Adwords, Ad sense, Yahoo Small Business, Facebook.•Promotion of all financial products like Mutual Fund, Insurance (Life & General), D-mat, credit cards, bullion products such as Gold & Silver, FD, BG, LC, Overdrafts, lockers & corporate salary accounts. Asset Products such as Home loan, Auto-loan, Personal Loans, Loan against property/Shares, business lending, working capital financing, bill discounting, PSR limits &Forex facilities like Wire remittances, Hedging,Forex card, FCY currencies, forward contracts,Export Finance, Merchant Loan- MEOD / METL, Construction Equipment Loan etc.•Monitoring high cash transactions and closely reviewing AML/KYC reports, Banking Early Alerts Tracking System,Problem Incidences, Mandatory certifications &suspicious transactions.•Co-ordination, collection, documentation & presentation of deliverables to Business Seniors/regulators in accurate & timely manner.•Managing revenue in Portfolio levelsBranch profitability through updating the MIS.

• Strategic Planning: Analyzed marketing and competitive trends & provided inputs to enhance products and fine-tune sales and marketing strategies (Rs. 27lakhs sales impact)• Team Management: Managed (recruited, mentored & appraised) a team of 20.• Brand Management: Designed and executed ATL (TV, Radio, Store, Newspaper Ads) and BTL (Banner, Road shows, Posters) Brand awareness campaigns for a 3x ROI• Channel Management: Added 25 new major & 40 associate distributors across Orissa• Key Achievements:o Leadership - Introduced DST Models in Postpaid and led the Team for successful revenue Circle. o Spearheaded Customer Satisfaction Survey in the state of Odishao Closed Postpaid Deals with GVR (Rs.20Lakhs p.a), IMFA (Rs.6 Lakhs p.a), Bhusan Steel Ltd (Rs.14 Lakhs p.a) and Jindal Steel (Rs. 25Lakhs p.a)Two key BTL campaigns: 300% Activation of Thank You Card (TYC) and 90% Activation of Low Utilization Activity (LUA) over the last 3 QuartersHandled Theme Events such as “Score Kya Hai”, “10 million customers”, “20 million customers”.

•Corporate Sales: Managed all corporate sales. Got accolades for many Customer centric initiatives that propelled the revenue quarter by qtr.•Responsible for Employee training& development, motivation,Performance Appraisals,entitlement reviews& authorization for a Team size of 30.•Channel Management:Designed various scheme of Brokerage for Financial Advisor to promote the NFO and other Equity, Tax and Debt Products. Activated and maintained relationship with IFAs, Banking Channels and National Distributors to increase product sales to Rs. 20 Million.•Branch Operations: Designed &managed operations (100 Corporate HNIs/Corporate Clients & 5000+Investors) with a focus on profitability of the Branch& customer satisfaction. Overall in-charge of branch upkeep, safety & expense management. •Responsible for process improvements, tracking Problem Incidences, designing & testing of bank’s ‘Continuity of business’ functions as part of the Contingency Planning Process.•Drive service initiatives and ensure customer complaints are sensitively handled as per the prescribed policies and regulatory guidelines.•Co-ordination, collection, documentation & presentation of deliverables to Business Seniors/regulators in accurate & timely manner•Acquired & closely partnered with key corporate and HNI clients and maintained a committed relationship.Key improvements: •Awarded a Thailand Trip for achieving Rs. 30 Million target for a NFO launch•Bhubaneswar Branch was ranked among top 10 branches i.e., 8th over 60 branches pan India.

• Channel Management: Activated and monitored IFAs, Banking Channels and National Distributors to increase product sales to Rs. 18 Cr. (Target of Rs 12 Cr)• Product Awareness & Training: Conducted Training Program for IFA, Banking Channels & National Distributors• Key Achievement: Awarded Dubai Trip for achieving Rs 5.0 Cr target for a NFO launch

•Product Awareness & Branding: Empanelled 200+ IFAs (from existing 50 IFAs) to increase sales by 10%