Umashankar K.R. Email & Phone Number

Key Responsibilities:Influence the InfluencersDevelop relationship with Analyst & Advisory firms like Gartner, Everest group, ISG, IDC & HfS to participate in their ranking programs through RFIs and be part of their briefing calls to strengthen the market positioning. Build a strong "Value Proposition" for the prospects in collaboration with Solution Architects by utilizing our core competencies, case studies, market research, efficiency gains, and draft RFX responses.In conjunction with the Senior Leadership Team create the business strategy, including the vision, growth strategy, future investment, risk management, and overall road map.Enterprise Risk ManagementEstablished and lead the Enterprise Risk Management team to drive compliance in BCP, Issues and Risks Management, SLA, SOC Audits and support Lean projects. Similarly, assess each of the delivery team on their compliance against Contract terms and Conduent requirementsOperational ExcellencePartnered with the delivery team to implement Global Operating Model to standardize operations across all engagements through maturity assessment, external benchmarking in partnership with APQC/The Hackett group/IOFM to identify gaps and to drive transformation projects by leveraging best practicesProject managed Operational Excellence programs including Cost and Digital Transformation, Performance Management, Issue log governance, and Resource Management (optimize Spans & Layers, Offshoring, IT Assets, Real estate…)Business IntelligenceSpearheaded the Business Intelligence team in developing the Executive dashboard encompassing Finance, Sales, Transformation and Operational metrics with deep insights and impact analysisSupport the P&L management drive, right from Budgeting, Forecasting, Variance analysis and to develop margin improvement plansInfra Management and optimizing Seat utilization through various levers. Also, strategizing the growth plan of all domains in Tier 1 and Tier 2 cities.Budgeting and expense management for Delivery Centers.WFM – Call volume Forecasting, Capacity Planning, Scheduling & Optimize Seat Utilization through scheduling efficiency.SL Desk - Real Time Queue Management and to drive for Schedule Adherence.Handled Operations in Domestic as well International Call centers.

Listed skills include Bpo, Team Management, Transition Management, Vendor Management, and 40 others.

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  Dharmamurthi Rao Bahadur Calavala Cunnan Chetty'S Hindu College

  Accounts And Commerce