David Umatum Email & Phone Number

United States

United States

Executing sales training for newly hired remote sales associates, demonstrating SalesForce training, including best practice with live customers to assist in learning and development of sales skills.

Remote

Assist, support, supervise and provide accelerated coaching to an average of 65 sales associates. Managing escalated situations in order to best assist team members and progress customers.

Denver, Colorado, United States

Connect with customers online and over the phone, exploring what they want to experience in their next car purchase and provide innovative solutions utilizing CarMax products and services. Utilizing my access to an extensive inventory guiding clients towards vehicles that meet and exceed their expectations while ensuring a seamless transition from online to in-store purchase, providing an unrivaled customer interaction. Actively engaging the contact center’s continuous improvement process to drive the best experience for my clients. Fully integrated and transitioned to work from home model with complete focus on creating an engaging customer connection.

Contacting patients that have tested positive and gather contact and symptom information. Enter data and navigate multiple computer systems simultaneously including Microsoft Office suite. Handle sensitive and confidential information with empathy with a focus on attention to detail and a professional demeanor.

Greater Denver Area

Managed the culinary experience for the Club at Inverness with over 400 private club members and the Hilton Inverness Hotel managed by Davidson Hotel group with over 60,000 sq. ft. of indoor and outdoor event space. Leading a culinary team of over 70 with multiple culinary departments 3 dining options, a coffee shop and a grab and go market the 4-star award-winning hotel has amenities including a full-service spa, fitness center and an 18-hole championship golf course.

Miami Marriott Biscayne Bay

Overseeing and uplifting culinary operations for the 600 room hotel with Catch Bar & Grill, Espressamente Illy Café and 23 meeting rooms, including a 9,860-square-foot Grand Ballroom that can accommodate up to 1,350 guests, as well as the 2,500-square-foot Bayview Ballroom, offering inspiring views of the bay.

New York Marriott At The Brooklyn Bridge

Directed culinary operations for the newly remodeled 666 room hotel, offering three culinary outlets, the Brooklyn Pantry showcasing local products with grab and go options, Great Room & The Bar spotlighting farm to table cuisine with share plates, the MClub Lounge and our Banquet Space featuring 26 event rooms & 48,000sq feet of banquet space able to execute events up to 2,010 people anticipating & exceeding guests needs daily.

Hilton Head,Sc

Managed all levels of eleven multiple units with direct oversight of dynamic menu creation, budgeting and administration of the 5000 acre award winning Forbes Four Star, AAA Four Diamond Resort, Condé Nast Johansens Luxury Hotel Collection, # 2 among the best hotels in the South and #58 among the best hotels in the world by Condé Nast, Platinum status in GOLF Magazine’s biennial premier Resorts list for 2016-2017 and home to the RBC Heritage PGA Tournament.

La Jolla, Ca

Ensuring the guest needs come first when creating seasonally based banquet, catering, wedding and restaurant menus, introducing local, organic and sustainable practices while anticipating client/guest needs for 68,000sq feet banquet space. Proudly served, as the culinary ambassador for the hotel meeting and foreseeing guest needs daily, winning awards from the California Visitors Bureau who sited the hotel regularly.

Doubletree Mission Valley, Doubletree Golf Resort, Embassy Suites San Diego Bay

Budgeting, hiring/staffing, scheduling, training, creating, costing and implementing all new menus as Complex Executive Chef of Multi Unit Hotels having direct oversight of three separate hotels, together 900 rooms, 61,000sq feet of combined banquet space with three separate in room dinning and banquet facilities, with eight F&B outlets.