Umed Ali Email & Phone Number

PROFESSIONAL SUMMARYA Seasoned Professional with practical and strong theoretical experience in , and a solid understanding of a diverse range of NETWORK, DATA , IP TELEPHONY , TELECOMMUNICATIONS technologies and applications. Demonstrated ability to coordinate , evaluate , and manage the resources for timely and successful project completion. A high-caliber presentation and communication skills including the ability to simplify complex technical concepts for target audiences.Plus , working parallel with Pre sales , Helpdesk , and Sales department to design support and implement Data , voice, WIFI , DECT Solutions. Over 10 years technical on hand and team leader experience.Technical, Communicative and Managerial SKILLS• Suggesting the required license and commercial proposal to client. Working tightly with design team.• Detailed knowledge in AVAYA SOLUTION DESIGNER and designing perfect solution in terms of requirement of IP OFFICE , CM , DATA.• Excel at communicating with clients to provide accurate reporting and information regarding the ongoing activities and initiatives.• Experienced in coordinating, negotiating and motivating outside vendors and off shore resources in support of timeline and good support deliverables.• Effectively completing issues, motivating and mentoring onside and offshore engineers, technicians and end users. • Superior coordination of user acceptance testing of hardware’s deliverables through iterative evolutions.• Review all the completed work with customer spark and identify any unresolved issues and remediate.• Technical data collection and gathering customer requirements for any new implementation or up gradation.• Planning for the system upgrades and path upgrades at customer site and scheduling the same.• Checking day to day tickets from customer and giving the support over telephone , remotely or visiting sites.

Listed skills include Cisco Technologies, Routers, Switches, Telecommunications, and 15 others.