Umeet Sen Email & Phone Number

Parramatta, New South Wales, Australia

• Worked within Consumer Finance Operations business unit within the Verification team.
• Assess applications for unsecured lending products to an outcome.
• Ensuring all applications are processed by following responsible lending policies and meeting the serviceability guidelines
• Following standard operating procedures to stay within compliance and legal policies.

Sydney, Australia

• Liaising with clients on a B2B scale and as well as internal parties to provide the best customer experience possible nationally with the industry.
• First point of contact for customers for enquiries, faults, troubleshooting and customer education within the telecommunications industry
• Maintained excellent customer service on an everyday basis
• B2B inbound/outbound contact centre environment dealing with medium-large businesses via phone and email.
• Log the clients’ faults with carrier and internal parties while making sure all communication and events are logged into CRM systems in a clear and concise manner.
• Liaising and assisting directly with Account and Service Delivery Managers, Incident Management teams, Network Engineers (tier 1 & tier 2)

Penrith, New South Wales, Australia

- Team Leading/Management- Cash Management- Customer Service- Rostering- Training and development of new and current team members - Inventory Management - Problem solving and conflict remediation- Ad hoc duties- Assisting with loss prevention

Penrith, NSW

- Cash handling- Customer service - Supporting and closely working with management and team members to achieve set goals- Answering customer enquiries - Ad hoc duties