Umer A. Email & Phone Number

Nottingham, England, United Kingdom

Led the day-to-day operations of the technical support team, supervising cross-functional teams, and resolving escalated issues. Coordinated process improvement initiatives, special projects, and staff performance evaluations, with a strong focus on succession planning and technical support leadership. Collaborated closely with Support, Product.

Islamabad, Islāmābād, Pakistan

In the capacity of a Team Lead at Cielo WiGle Inc., I spearheaded the seamless operation of our technical support team while actively contributing as an engaged team member. My role encompassed a comprehensive array of responsibilities, including:Effective Issue Management: I excelled in escalation and timeline management of reported issues, liaising with.

At Cielo WiGle Inc., I assumed the role of a Technical Support Engineer, contributing to a fast-paced and dynamic team. My focus spanned a diverse range of responsibilities, including:Smart AC Controller Expertise: I resolved complex issues surrounding the Smart AC Controller, demonstrating proficiency in understanding and troubleshooting its.

Islamabad, Pakistan

In my role as a Team Lead at Altair Technologies, I orchestrated the management and coordination of a dynamic team consisting of 24 Technical Support Engineers. My focus was on fostering a collaborative environment that thrived on excellence, teamwork, and innovative problem-solving.Collaboration was at the heart of my responsibilities. I forged close.

Islamabad, Pakistan

As a Senior Technical Support Engineer at Altair Technologies, I undertook a dynamic and multifaceted role dedicated to enhancing customer experiences and technical operations. Focusing on the Jadoo TV IPTV Box, as well as the next-generation Android Box and Tablet, I expertly resolved intricate technical challenges, elevating the quality of service.

Islamabad, Pakistan

At Altair Technologies, I commenced my journey as a Technical Support Engineer, specializing in the provision of top-tier technical assistance for the IPTV Box of Jadoo TV. My role encompassed a comprehensive array of responsibilities, from swiftly addressing complex hardware and software concerns.My tenure was marked by an unwavering dedication to.

Islamabad, Pakistan

At Touchstone Communications, I excelled as a Reverse Mortgage Specialist, where I specialized in cold calling potential customers and delivering compelling solutions in the realm of reverse mortgages. My role involved not only offering financial products but also building trust and rapport with clients through effective communication and a deep.

London, United Kingdom

At London Mobile Gadget Ltd, I played a pivotal role in delivering exceptional customer experiences through expert technical support. My responsibilities encompassed a wide array of tasks, from troubleshooting and repairing smartphone software issues to facilitating hardware replacements, including phone screen installations. Additionally, I adeptly.