Umer Ansari Email & Phone Number

I am a result – oriented and dynamic IT professional with over 8 years of experience in IT Service Management, targeting roles in Change Management and Release Management within the ITIL framework. Presently excelling as a Change Manager at Mphasis, representing expertise in ITIL principles related to Service Transition and Service Operations.Skilled in managing Post Implementation Reviews (PIRs) for critical changes and ensuring adherence to SLAs for Major Incidents to minimize business impact.Collaborate with development teams, business stakeholders, and other ITIL functions to plan and schedule releases according to business priorities and project timelines.Supervised testing processes to ensure that releases are thoroughly tested in development, staging, and production environments to minimize the risk of introducing defects or causing downtime.

Listed skills include Crm, New Business Development, Project Planning, Competitive Analysis, and 5 others.