Umer Bin A. Email & Phone Number

Lahore, Punjab, Pakistan

To summarize: Improved business profits by over 20% by discovering new sales opportunities through market research, cold calling, networking, setting up inperson meetings with clients, understanding their needs and effectively pitching company products and services. Outstanding customer care enabled me to increase revenue potential by strengthening and maintaining relationships with existing customers, suppliers, distributors and prospective clients, while also developing connections with new clients.• Improved business profits by over 20% by setting up in-person meetings with clients, understanding their needs and effectively pitching company products and services.• Successfully discussed product specifications and negotiated favorable prices with end users and vendors.• Played a key role in the negotiating team that secured the largest contract in the company's history.• Enhanced the company's market presence by conducting market research and identifying new opportunities for product expansion.• Increased revenue potential by strengthening and maintaining relationships with existing customers, suppliers and prospective clients, while also developing connections with new clients.• Resolved customer complaints related to the sale of chemical products, ensuring timely and satisfactory resolutions to maintain high customer satisfaction.• Provided expertise and guidance to customers on the appropriate use, handling and storage of chemical products.

Lahore, Punjab, Pakistan

Lahore, Punjab, Pakistan

To summarize: Delivered exemplary customer service by ensuring prompt delivery of goods and services to clients, handling queries, complaints and objections, drafting contracts per customer requirement, providing guidance on chemical products use, handling, storage, tracking inventory and dispatching service engineers as needed. • Ensured business compliance with government regulations and maintained company documents/records in both physical and electronic formats.• Prepared contract documentation with end users and clients, ensuring clarity and compliance.• Enhanced company sales through market research, cold calling and networking.• Delivered exemplary customer service by ensuring prompt delivery of goods and services to clients, tracking inventory and dispatching service engineers when needed.• Implemented a computerized system for order delivery, enhancing business documentation and efficiency. Handled procurement, packaging, dispatching of ordered items and confirmed delivery receipt from customers.• Built and managed relationships with customers, suppliers, distributors and other stakeholders to facilitate sales and foster long-term partnerships.• Delighted customers by effectively handling their questions, inquiries, complaints and objections.

Lahore, Punjab, Pakistan

• Assisted the Sales Team in organizing and managing meetings with Purchase Officers from various Pakistani universities. • Developed a comprehensive understanding of the company’s products and services. Additionally, Stayed informed about government requirements governing the sale and use of chemicals, ensuring all transactions adhered to legal standards

Lahore, Punjab, Pakistan

• Followed the Trainee Manager plan provided by McDonald's HR Department and efficiently served at various workstations, adapting quickly to different roles.• Excelled in tests conducted by senior management. Earned praise from colleagues and senior management for my excellent work ethic, strong customer service orientation,efficient service and performance.