Umer Faraz Email & Phone Number

Islamabad, Islāmābād, Pakistan

 Ensuring compliance with all current legislation, codes of practice and relevant standards. Investigate accidents and dangerous occurrences. Serving as the first responder to and investigator of safety incidents and mishaps. Maintaining proper records. Ensuring that equipment is installed correctly and safely. Preparing reports by collecting.

Khaur, Attock, Pakistan

 Ensuring compliance with all current legislation, codes of practice and relevant standards. Investigate accidents and dangerous occurrences. Serving as the first responder to and investigator of safety incidents and mishaps. Maintaining proper records. Ensuring that equipment is installed correctly and safely. Preparing reports by collecting.

Rawalpindi, Pakistan.

• Reporting to “Service Center In charge”.
• Timely achievement of targets with assigned KPIs.
• To accommodate walk in customer queries with efficiency.
• Adherence & compliance to company policies & procedures
• Serving of U-Fone Customers through better guidance and to maintain best customer-organization relationship.
• Providing immaculate solutions for creating more customers to promote the organization.

Islamabad

Answering high volume of web chats when customer contact us through web site online chat and provide in time accurate written response according to the standard procedure regarding products and policies of Ufone. Solve customer queries as quick as possible.

Islamabad

• Worked in quality assurance department for almost 9 months to provide better quality monitoring services for the CSRs of in bound call center.
• Evaluation of agents calls as per QAU standards and SOPs.
• To assist team lead with better strategy making analysis.
• To work under assigned KPIs of monitoring.
• To ensure smooth functionality through efficient management and to increase the productivity of landed calls at 333.

Islamabad

• To work as the front line key operator for success index.
• Timely achievement of targets with assigned KPIs.
• Team management and to work as an organizer for the creation of professional work environment.
• Solving customer’s queries online.
• Working as an intermediary between organization and customer to collect data and response for new promotional launchings.
• Customer feedback regarding Ufone services.

Bachelor Of Commerce (B.Com.), Accounting

Bachelor Of Commerce (B.Com.), Business/Commerce,Computer,Introduction To Business,Auditing,Economics