Umer Farooq

Umer Farooq Email and Phone Number

Director of Research for Central Integrity and Customer Support @ Meta
Menlo Park, CA, US
Umer Farooq's Location
Menlo Park, California, United States, United States
Umer Farooq's Contact Details

Umer Farooq personal email

About Umer Farooq

I am passionate about building and designing product experiences by understanding, evaluating, and predicting user behavior in context of hardware, software, and services. I productize insights from user & market research.

Umer Farooq's Current Company Details
Meta

Meta

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Director of Research for Central Integrity and Customer Support
Menlo Park, CA, US
Website:
facebook.com
Employees:
24382
Umer Farooq Work Experience Details
  • Meta
    Director Of Research For Central Integrity And Customer Support
    Meta
    Menlo Park, Ca, Us
    View
  • Meta
    Director Of Research For Central Integrity And Customer Support
    Meta
    Menlo Park, Ca
    View
  • Meta
    Director Of Research For Central Integrity And Customer Support
    Meta May 2018 - Present
    Leading a global research organization (Menlo Park, Seattle, D.C., London) that protects the community by building support experiences, AI detection systems to detect malicious content, and human review systems for the thousands of community operations agents worldwide.
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  • Meta
    Head Of Research For Messenger
    Meta Nov 2016 - May 2018
    Responsible for growing Messenger's user base and revenue non-linearly based on user, market, and competitive research.
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  • Microsoft
    Principal Director For Consumer Insights And Data Science
    Microsoft Sep 2015 - Nov 2016
    Redmond, Washington, Us
    Led cross-company initiative on Usability Science to quantify usability and accessibility of consumer products over time. Managed and scaled 3-person team to 22 people (including managers). Products include Xbox One and HoloLens.
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  • Microsoft
    Senior Program Manager
    Microsoft Jan 2014 - Sep 2015
    Redmond, Washington, Us
    Responsible for developing the core competency of data science for research team. Operationalized instrumentation and telemetry requirements, including A/B testing, for the Xbox One platform.
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  • Microsoft
    User Research Manager
    Microsoft Nov 2012 - Dec 2013
    Redmond, Washington, Us
    Responsible for global research on Xbox and other entertainment services such as music on mobile devices. Drove hardware planning (including Xbox accessories) and NUI research (natural user interfaces: voice and gesture input). Led country testing in several international markets, including China, Germany, United Kingdom, and France.
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  • Microsoft
    Ux Lead For Design Research
    Microsoft Dec 2011 - Nov 2012
    Redmond, Washington, Us
    Responsible for UX research for Microsoft's Cloud Division (Azure). Product surface areas include business intelligence, information visualization, and machine learning.Target customers for research included developers, IT professionals, and information workers from small businesses to Fortune 500 companies.
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  • Microsoft
    User Experience (Ux) Researcher
    Microsoft Nov 2008 - Dec 2011
    Redmond, Washington, Us
    Started in industry as a UX Researcher on API usability for Microsoft's server products and .NET framework. Created new agile research methods to improve the usability of the API surface area and corresponding UI pieces. Continued to evolve agile portfolio by leveraging research methods from games and web analytics.
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Umer Farooq Skills

User Experience Agile Methodologies Human Computer Interaction Usability Research User Experience Design User Interface User Interface Design .net Cloud Computing Usability Testing Program Management Marketing Research Business Intelligence Ethnography

Umer Farooq Education Details

  • Penn State University
    Penn State University
    Human Computer Interaction
  • Virginia Tech
    Virginia Tech
    Computer Science
  • National University Of Computer And Emerging Sciences
    National University Of Computer And Emerging Sciences
    Computer Science

Frequently Asked Questions about Umer Farooq

What company does Umer Farooq work for?

Umer Farooq works for Meta

What is Umer Farooq's role at the current company?

Umer Farooq's current role is Director of Research for Central Integrity and Customer Support.

What is Umer Farooq's email address?

Umer Farooq's email address is um****@****ook.com

What is Umer Farooq's direct phone number?

Umer Farooq's direct phone number is +181486*****

What schools did Umer Farooq attend?

Umer Farooq attended Penn State University, Virginia Tech, National University Of Computer And Emerging Sciences.

What skills is Umer Farooq known for?

Umer Farooq has skills like User Experience, Agile Methodologies, Human Computer Interaction, Usability, Research, User Experience Design, User Interface, User Interface Design, .net, Cloud Computing, Usability Testing, Program Management.

Who are Umer Farooq's colleagues?

Umer Farooq's colleagues are Priya Moni, Amir Javaheri, Muhammad Rizky, Pingping Sun, Eurl Htm, Habibullah Bin Rafiqul, Ballaj Fatima.

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