Umer Farooq Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Ka, In

Bengaluru, Karnataka, India

• Successfully spearheaded migration project from MicroStrategy to Looker, managing and crafting data models for comprehensive reporting and analytics across Planning, Merchandising, Replenishment, Marketing, Supply Chain, and Customer Service domains. • Leading a team of 9 members, directing activities related to design, development, and implementation of organizational reporting and analytics. • Strategizing and executing a reporting and analytics roadmap aligned with approved business tools and services. • Prioritizing timely delivery of reports and projects while identifying and coordinating training plans for up-skilling in technologies such as MicroStrategy, Tableau, Looker, Airflow, Snowflake, AWS, Azure, and Python. • Implementing automation and data processing through Azure and AWS, driving continuous improvement initiatives to enhance team efficiency and deliver ad hoc business insights.• Providing recommendations and action items based on the analysis; identifying gaps and issues in the text categorization tool and making suggestions for improvements.• Mapping business requirements and developing & implementing processes in line with guidelines; ensuring to remove less logical procedures in processes, thereby reducing processing time; identifying improvement areas and implementing adequate measures to maximize customer satisfaction level by implementing Automation and Re-engineering.• Identifying operational risks & controls for business units and designing a systematic process for audit scheduling based on a company-wide risk assessment and interaction with senior management with focus on ensuring accomplishment of department's audit plan and complete audit coverage.

Bengaluru, Karnataka

• Led a dynamic team of over 20 members, spearheading reporting and automation initiatives spanning product, customer, and email marketing domains. • Developed and implemented comprehensive training plans to enhance team proficiency in technologies such as MicroStrategy, Tableau, Alteryx, Hadoop, Python, PHP, and Angular JS. Orchestrated the seamless transition of more than 300 reports from Excel to MicroStrategy, optimizing data visualization and analysis capabilities.• Strategically planned and executed the integration of SQL and application servers to manage unstructured data effectively across the business landscape. • Identified and capitalized on opportunities to harness unstructured data, creating streamlined platforms for seamless integration into reporting and analytics frameworks. • Implemented continuous improvement methodologies, driving enhanced team efficiency to allocate resources towards delivering value-added insights beyond business as usual (BAU) obligations.

Bangalore

Setting up a team of 50 to analyse and curb invoicing discrepancy to ensure great relationship with suppliers with seamless payments process.Identifying faulty processes leading to discrepancies between agreed costs and supplier invoicingProviding a quick fix through manual intervention and suggesting long term strategic technical solutionsIdentifying opportunities for automation of repetitive activities

Hubli Area, India

 Engage and negotiate with various government departments for building plans and licenses Identify and define contracts with various contractors across the construction spectrum Responsible for End to End procure to pay process in line with the progress Responsible for advertising, marketing, sales and profitability of assets Delivered an avg. profit of 20,00,000 INR over an avg. investment of 70,00,000 INR thereby delivering on 29% of ROI

Bangalore Area, India

Handling a team of 23 employees and reporting into the Senior Manager Operations -Group Procurement. Prime responsibility was to identify and resolve failure points, standardize processes and develop a highly motivated team focused on continuous improvement and deliver on operations• Support the development projects for new and old stores across UK• Raise purchase orders for the development projects with all the required approvals• Liaising and chasing with the suppliers to ensure all goods not for resale reach the development sites on time• Supplier and product management for products setup, supplier setup and payment across Goods Not for resale• Forecasting volumes and staffing• Identify areas for automation• Identify and implement quick, robust, and efficient quality framework • Driving projects and process improvement strategy & methodology, ensuring maximum operational efficiency• Defining objectives, developing team leads and the team to build a customer-focused operations• Establishing efficient communication lines with key business stakeholders influencing changes to improve processes

Bangalore Area, India

Handling a team of 20 employees and reporting into the Head of Central Europe Commercial Services. Prime responsibility was to lead and deliver on operations• Managing operational budgets to measure actual expenses against plan• Range management and Product setup• Raise purchase orders• Buyer performance report in terms of range management and margins• Merchandising reports to provide an insight on range performance and margins• Forecasting volumes and staffing• Identify areas for automation and communicate the same to IT• Identify and implement quick, robust, and efficient quality framework • Effectively coordinating with the transition team and together deliver ‘business as usual’ within agreed SLA’s• Driving projects and process improvement strategy & methodology, ensuring maximum operational efficiency• Defining objectives, developing team leads and the team to build a customer-focused operations• Establishing efficient communication lines with key business stakeholders influencing changes to improve processes

Bangalore Area, India

Reporting directly to the SRD Senior Manager UK I was responsible to liaise between IT and the Business teams to develop the Tesco standard operating model and create standard reporting structure for SRD teams across globe. • SRD reporting frame work• Liaising between the IT and business teams to develop Tesco operating model• Work with the testing teams to test the accuracy of the modules designed• Ensure timely and smooth implementation of the operating model across globe• Create training materials for the operating model• Ensure UAT goes smooth with all necessary trainings imparted• Liaise with IT to provide on time fix for the bugs encountered

Bangalore Area, India

As a Team Leader operation’s – reported into the Manager Operations and handled a team of 5 space analysts.• Store Space analysis across all formats • Store wise line level performance report (Like for like)• Develop efficient and robust tools using VBA and SQL to help with analysis • Develop and maintain quality monitoring framework • Managing service levels and KPI’s • Forecasting projects and staffing• Knowledge transfer• Establishing efficient communication lines with key business stakeholders influencing changes to improve processes

Bengaluru Area, India

As a Process lead – reported to the Manager Operations and handled a team of 18 technical advisors • Stock Control Stores Helpdesk• Knowledge transfer of the Stock Control helpdesk from Welwyn Garden City• Service Level achievement• Quality monitoring and coaching • Forecasting call volumes and staffing• Performance Management of the team • As part of the Knowledge transfer team – develop and maintain training manuals and SOP’s• Develop and maintain the knowledge management tool

Bengaluru Area, India

As a Officer Contact center (Price Integrity) – reported to the Team Leader Operations• Stores Helpdesk• Knowledge transfer of the stores helpdesk from Welwyn Garden City• As part of the Knowledge transfer team – develop and maintain training manuals and SOP’s• Develop and maintain the knowledge management tool• Impart class room and On Job training for the new joiners• Achieve set objectives for self

Bangalore Area, India

As a Senior Sales Associate – reported to the Team Leader and was responsible for converting inbound travel enquiry calls to sales

Bengaluru Area, India

As a Customer Service Associate – reported to the Team Leader and was responsible for order taking

Bangalore

As a Sales Associate – reported to the Team Leader and was responsible for converting inbound travel enquiry calls to sales

Hyderabad