Umer Hamza Email & Phone Number

New York, United States

Islāmābād, Pakistan

Lahore, Pakistan

Tasks(PTCL)• Maintained the KPIs of LTE (RRC, ERAB Setup Success Rate, HOSR, ERAB Drop Rate) network of PTCL above specified thresholds.• Analyzing traffic stats, investigating worst cells and work for resolution. Monitoring of daily alarms and hardware issues including zero traffic cells, high RSSI cells and low MIMO cells. Daily and weekly KPI reports including worst cells analysis.• Performed different trials & parameter tuning for improvement in KPIs.• Performed… Show more Tasks(PTCL)• Maintained the KPIs of LTE (RRC, ERAB Setup Success Rate, HOSR, ERAB Drop Rate) network of PTCL above specified thresholds.• Analyzing traffic stats, investigating worst cells and work for resolution. Monitoring of daily alarms and hardware issues including zero traffic cells, high RSSI cells and low MIMO cells. Daily and weekly KPI reports including worst cells analysis.• Performed different trials & parameter tuning for improvement in KPIs.• Performed KPI wise (RRC, MIMO, zero traffic, RSSI etc.) worst cells analysis and took-up the relevant issues with operations / field teams and followed-up until its resolution.• KPI’s monitoring and improvement been done where required by hard and soft changes.• Necessary grid corrections has been done on LTR network with significant improvements.• Resolving FDD 4G complaints by performing necessary hard and soft changes, Also TDD complaints of corporate clients provided with CPE’s of different vendors. Making sure of providing corporate clients good RF conditions by aligning the outdoor equipment with our TDD sites and configuring the indoor equipment. • Drive testing when required to resolve worst cells. Scanning drive to capture the interference.• Post processing/Log Analysis are also been done in accordance with drive tests on Nemo Analyzer.• Admin and managerial tasks like POL billing and TA/DA analysis etc.Tasks(UFONE)• Monitoring KPIs of LTE/3G/2G of assigned Ufone clusters of Kasur/Bhaipheru/Raiwind Area. • LTE/3G/2G Complaints Response of assigned clusters.• Co-ordinating with NPM team for various issues and their resolution.• Interference monitoring of assigned clusters.• Co-ordinating with operations team for hardware issues. Show less

Lahore, Pakistan

• Testing, distinguishing and investigating issues in the field with cellular systems and information gathering hardware.• Resolving complaints of both regular and corporate customers working as a field engineer.• Post processing activities like complaints report, benchmarking and Clusters reports has also been done.