• Participating in work reviews including design, code, and other deliverables.• Advocating automation.• Learning, developing, and maintaining deployment scripts.• Writing scripts and configuring tools to monitor the infrastructure and platform and generate alerts when needed.• Identifying gaps in automation and striving to eliminate manual repetitive work.• Continuously improve deployment scripts to facilitate internal teams and customers.• Participate in architectural discussions and contribute to designing and implementing scalable and resilient systems.• Continuously strive to automate manual steps in routine build and deployment activities.• Understand and address monitoring and observability requirements.• Collaborate closely with developers, technical support teams, and other stakeholders to drive troubleshooting efforts and provide expert consultation on complex issues.• Implement backup and disaster recovery strategies for critical applications and infrastructure components. Ensure regular and reliable data backups according to defined retention policies.

• Experience with AWS and Azure Cloud Technologies, with both Windows and Linux-based Servers/Architecture.• End-to-end entire Cloud Infrastructure setup via both manual and automated approaches (Infra as Code via Terraform).• Troubleshoot Cloud infrastructure and application incidents, identify root causes, resolve, and document problems, and implement preventive measures using Scrum and Agile practices – resulting in maximizing team productivity, practical outcomes, and timely goal achievement.• Collaborate with Product (Engineering/Development) and DevOps Teams to optimize and design an efficient and updated cloud infrastructure.• Migrate complex, multi-tier applications on Public Cloud platforms from traditional on premise hardware.• Project/Account Lead on multinational Forbes 500 (United Health Care, Anthem, Se2, ENBD, CIGNA, BroadRidge etc.) strategic organizations/Elixir Clientele across the globe and responsible for supervising and maintaining a professional, collaborative and mutually beneficial working relationship.• Optimizing and improving existing processes and devising time & cost-effective strategies for both internal and external entities.- Tools & Skillset : AWS | Azure | Salesforce | MySQL | MSSQL | MsSQL Mgt. Studio | MySQL Workbench | JIRA | Confluence | Scrum & Agile practices | Terraform (IaC) | Visual Studio Code | MS Office 365

• AWS Certified Cloud Practitioner• ITIL V4 Foundation Certified• Customer relationship management through Salesforce, Kayako, remote meetings, and calls.• Closely coordinating with business development teams working at Elixir global office• Assisting customers in communicating with company's higher management for reporting their business needs• Assisting the completion of projects within deadlines, highlighting escalated issues, and communicating the status accordingly to all stakeholders• Responsible for clarifying client requirements, business needs, and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders• Working with deployment teams of Web-based application, Tango+ 4.00 the only 100% SaaS Communications Platform focusing primarily on transforming customer communications Lifecycle purely aimed at Cloud Solution• Producing user manuals for Different Customer Solutions• Scheduling weekly meetings to cop up with on-going problems and reported issues by the client managers• Detecting, reporting and tracking bugs using JIRA Platform• Performing QA of multiple Customer Environments through Rigorous Regression Testing• Providing detailed documentation/demo of new updates/patch and functionalities to the clients • Actively performing User Acceptance Testing• Assisting the sales meetings, demonstrations, and customer interaction sessions• Identifying the new sale opportunities through account management activities• Expertise in products operations for Design Pro Tools, Tango, and Tango+.