Umer Islam Email & Phone Number

Melbourne, Australia

Singapore

Regional business consultant for MBFS Australia, MBFS New Zealand, MBL Thailand, and MBFS Japan; consulting on business system changes onsite, as well as rollout to regional markets. Major domain areas include WFS(Wholesale Finance System), DAS(Dealer Access System), PMS(Proposal Management System), CMS(Contract Management System)Leading Change Advisory Board meetings on regular basis to approve proposed changes for APAC region mainly related to Sales, Customer Retention, Credit, Operations (Customer and Dealer Services, Remarketing, Contract Modifications), Collections and Recovery and Accounting Leading business requirement workshops to analyze and improve business processes and generate related technical documents. Analyze and identify good business practices to share across APAC markets for implementation.Managing business system changes from requirement identification until successful Go-Live. Support markets on cost negotiation

Kawasaki, Kanagawa, Japan

Worked as project lead for Contract Management System implementation. Responsibilities included :Conduct and participate business requirement workshops to analyze and document business requirements, map business requirements over baseline version of software (CMS). Arrange Functional specification reviews and get signoffs. Analyse, Optimize and Document business processes for Sales, Credit, Contract Origination, Contract Administration, Customer Service, Remarketing, Retention, Collections and Accounting Departments. Main point of contact for processes, system and change request management for these departments.Prepare Quality Assurance and Control plans, Test plans and UAT execution schedules. Prepare Test design matrices to generate data driven business cases as well as system functionality cases. Organize pre-UAT training for testing team which was comprised of actual business users.Scale and arrange in-house test servers and platforms. Coordinate with architecture and IT service operations teams for arranging production and pre-production servers. Lead the team for testing of environments to ensure go-live readiness.Test status management including bug prioritization, reporting, scheduling releases and retesting, arrange and lead regular meetings with vendor to discuss and update issue tracking. Support and verify the migration of legacy data. Conduct parallel run to verify financial figures generated by new system. Documentation and reporting of overall implementation and UAT status to senior management

Lead the team of SQA engineers to be responsible for quality assurance of Cisco Unified Call Managers and Operator Consoles. Main responsibilities included :Reported to senior management on release status, quality, risk identificationManage test environment preparation, installation, configuration and administration of software which mainly include Cisco Call manager and Call manager express (a web based application).Coordination with development teams, project managers and clients for SQA/Test activitiesPerformed R&D on virtualization products available in market, impacts of adopting virtualization. Behaviour of Cisco products in virtualized environment, performance differences between physical and virtual machines. Suggested solution to reduce hardware costs.Leading team for testing of Cisco Unified Call Managers with Operator Consoles.Conducting trainings on project business domain for novice team members

Performed onsite implementation activities as implementation lead. Independently handled all project related activities, including requirement gathering, coordination with back office team, business analysis, providing solutions for business processes, conducting user acceptance testing, parallel run and environment setups.Onsite system deployment and administration. Installation, hardware requirement identification and analysis and configuration Coordination with development teams, project managers and clients for SQA/Test activitiesPerforming testing activities such as System Testing, Regression Testing, Performance Testing (Load and Stress Testing) and Shipment Assurance testing SQA/Test planningPerforming reviews of software related work productsDevelopment of Status Reports and Analysis ReportsConducting trainings on project business domain for novice team members Participation in SPI (Software Process Improvement) activities for CMMIExecution of Rapid Test Scripts using Win Runner